The role names are fairly standard, but you should feel free to
customize the state names and resolution codes (there's no real industry
standard for those, and in particular, some of the out-of-the-box
resolution codes like "works-for-me" were inherited from the informal
open-source phrasing which is often inappropriate for a more formal
setting).

One thing to beware of though: If you do not have a company wide
standard, and each group has its own custom state names, I'd suggest
using this as an opportunity to regularize your state names so they are
consistent across your organization ... in which case sticking with the
out-of-the-box names is probably the easiest way to avoid a long
discussion about what are the "best" names.

Cheers,
Geoff

On 7/15/2011 9:53 AM, jwu12 wrote:

My organization selects to use scrum template as our process model.
But end users don't like the state name, i.e. New, InProgress for
Defect. Our current CQ use Submitted, Analyzing, Opened, etc. But
somebody says that Scrum is industry standard, we should follow it.
My question is, in your practics of RTC, do you change state name of
work items? or just keep using them as is?