An unexpected error has occurred
Hello,
Immediately after submitting an asset I'm getting the following: Error Network server name:nc-ramCell01/nc-ramNode01/ramServer2 An unexpected error has occurred. Specific details regarding this error have been recorded in ramDebug.log file with the following ID: 53E74368-7C74-40B1-E6F2-D0352DAECBCD Please advise. Thanks, Beery |
5 answers
Hi
You are running into this defect. https://jazz.net/jazz02/resource/itemName/com.ibm.team.workitem.WorkItem/48087 The basic problem is that you copied some text from an application (like power point or word) and pasted it into the asset title or short description field. This accidentally copied an unusual character (0xb, a vertical tab in your case) and the server is failing to parse this character. As a workaround, first copy your text into notepad and delete the vertical tab (you'll probably see a box character) and then paste it into the title field. |
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Hi,
Followed the steps for a different submission and I'm getting a similar(?) error Network server name:nc-ramCell01/nc-ramNode01/ramServer1 An unexpected error has occurred. Specific details regarding this error have been recorded in ramDebug.log file with the following ID: DA8EED0E-BE13-EDC9-3812-8F0DF8286319 Thanks, Beery |
Hi,
Any unexpected error needs to be handled through the repository admin to RAM support. For support the message "unexpected error" is completely unusable. The reason it is there is for security reasons. By default RAM should not be exposing the internal information to anyone other than the repos admin, and these kinds of errors usually include internal information. So RAM tells the user the ID of the error (that long combination of characters and numbers). The user is supposed to turn this ID over to the repos admin. The admin would then look in the logs to find that error ID and see what the actual error is. The admin would then determine if it can be handled by the admin or if it should be turned over to support. -- Rich Kulp Rational Asset Manager developer |
Hi, There was a bug in the M1 build on the server you were using that was preventing new assets from showing up in the repository. This has been patched on the server and you should now see version 4.0 of your asset. The error message was showing up because you were trying to create version 4.0 of your asset when version 4.0 already existed. A more helpful error message should have been displayed. I've opened a defect to address the issue. https://jazz.net/jazz02/resource/itemName/com.ibm.team.workitem.WorkItem/51136 |
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