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question asked: Mar 21 '11, 9:10 a.m.
question was seen: 4,748 times
last updated: Mar 21 '11, 9:10 a.m.

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Not displaying proper icons in project dashboard area

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Sridhar Kuna (160●21●17) | asked Mar 21 '11, 9:10 a.m.
RTC is no longer displaying the correct icons for a number of enumerations in dashboard area. This is happening across ALL PROJECT AREAS.
It is just displaying the "task" icon for all of the following:

- Severity icons
- Priority icons
- custom enumerations ("Yellow" in "RYG Status" enumeration)
- work item status (some - resolved, in progress and more)

These icons were displayed perfectly earlier, but not sure why it is not displaying proper icon symbols now.

Please let me know what can be wrong? Thanks in advance.

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Adam Archer (836●3●9) | answered Mar 21 '11, 11:08 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
Did you recently move to a new version of the product before the icons stopped working? If so, what version are you running now?

Also, just to clarify are you seeing two task icons for your viewlets that had other additional icons or are the previously configured icons simply missing? If you open the viewlet settings area, does it still show the custom icons selected? If you set them back manually and save the viewlet, does it work?
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Sridhar Kuna (160●21●17) | answered Mar 22 '11, 1:08 p.m.
No. we haven't moved/migrated to new version. We are using RTC 2.0.0.2 version.

When i opened the viewlet setting area and set them back manually also gives the same problem. It shows in correct enumuration icon image which is 'task' image for all custom ones.

It looks like for me, the path for the icon image is not loading properly in the browser isn't it?

These custom icons are part of the project ->Project Configuration->Configuration Data->WorkItems->Enumerations->Icons.

The same can be seen in 'Links' tab also.
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Adam Archer (836●3●9) | answered Mar 22 '11, 1:11 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
So you're seeing the same behaviour in the links tab of the work item editor itself? It isn't a problem specific to the viewlets?
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Sridhar Kuna (160●21●17) | answered Mar 23 '11, 1:01 a.m.
No, I mean to say enumeration icons also can see in 'links' tab of the project.
It is problem seen only in web browser viewlet.
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Sridhar Kuna (160●21●17) | answered Mar 23 '11, 2:56 a.m.
One more thing is that some times these enumerations icons loads properly, no issues that time. But sometimes i could see this issue. Not sure why this issue comes randomly.

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