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Content Manager is not running


Rasmus Iversen (161) | asked Mar 04 '11, 9:16 a.m.
Hello

I just installed RI, but for some reason am unable to get the content manager started.

The CM and DW databases are installed, and running, in another system, and everything else is running locally.

The first thing i see when i start up http://localhost:9080/insight/servlet/, is this errormessage:


CM-REQ-4342 An error occurred with the client.

CM-REQ-5004 Content Manager is not running.


I have followed this guide http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m0/index.jsp?topic=/com.ibm.rational.raer.install.doc/topics/t_postreq_reportalserver_db2isdw_repservISwas.html
down to the step "Installing the report server enterprise archive (EAR) file" to setup my CM, but i still get the message above.

When i startup IBM Cognos Configuration, and test my CM connection, everything seems to work:

http://img3.imageshack.us/img3/9311/contentmanagerconnectio.jpg

What am i doing wrong?

8 answers



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Petroula Pantazopoulos (36612) | answered Mar 04 '11, 2:32 p.m.
JAZZ DEVELOPER
Hello

I just installed RI, but for some reason am unable to get the content manager started.

The CM and DW databases are installed, and running, in another system, and everything else is running locally.

The first thing i see when i start up http://localhost:9080/insight/servlet/, is this errormessage:


CM-REQ-4342 An error occurred with the client.

CM-REQ-5004 Content Manager is not running.


I have followed this guide http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m0/index.jsp?topic=/com.ibm.rational.raer.install.doc/topics/t_postreq_reportalserver_db2isdw_repservISwas.html
down to the step "Installing the report server enterprise archive (EAR) file" to setup my CM, but i still get the message above.

When i startup IBM Cognos Configuration, and test my CM connection, everything seems to work:

http://img3.imageshack.us/img3/9311/contentmanagerconnectio.jpg

What am i doing wrong?


Did you look at the cogserver.log file for information? Can you paste the information from the log file here?

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Rasmus Iversen (161) | answered Mar 04 '11, 6:11 p.m.
Sure, this is what is in the logs when i start up the server, i inserted linebreaks between log entries so it's a bit easier to read:

9.146.182.90:9080	6620	2011-03-05 00:04:25.203	+1					server.startup : 0	LOGSV	6003	1	server.Audit.IPF	StartService	LogService		Success		<parameters><item><CDATA></item><item><CDATA></item><item><CDATA></item></parameters>


9.146.182.90:9080 6620 2011-03-05 00:05:09.343 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.

9.146.182.90:9080 6620 2011-03-05 00:05:09.343 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.

9.146.182.90:9080 6620 2011-03-05 00:05:12.218 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.

9.146.182.90:9080 6620 2011-03-05 00:05:14.156 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService Warning CM-CFG-5064 A Content Manager configuration error was detected while creating the initial content objects. CM-REQ-4332 Unable to create security object proxy. Unable to retrieve user information required to create account proxy object for the object "::Anonymous".

9.146.182.90:9080 6620 2011-03-05 00:05:13.468 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2216 A Content Manager internal POSTINITACTIONS task is complete.

9.146.182.90:9080 6620 2011-03-05 00:05:14.171 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Failure CM-SYS-5007 Content Manager build 8.4.6020.0 failed to start! Review the Content Manager log files and then contact your system administrator or customer support.

9.146.182.90:9080 6620 2011-03-05 00:05:15.937 +1 pogoStartup na na 0 Thread-51 DISP 6017 1 Audit.Other.dispatcher.DISP.com.cognos.pogo.contentmanager.coordinator.CMBootstrap getActiveContentManager ContentManager Failure <messages><message><messageString>DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.</messageString></message></messages>

9.146.182.90:9080 6620 2011-03-05 00:05:15.953 +1 pogoStartup na na 0 Thread-51 DISP 6017 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.contentmanager.coordinator.ActiveCMControl Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString></messageString></message></messages> DPR-CMI-4007 A request to perform an active content manager election failed.null com.cognos.pogo.bibus.SoapFaultException at com.cognos.pogo.bibus.BIBusCommand.handleResponse(BIBusCommand.java:497) at com.cognos.pogo.bibus.BIBusCommand.execute(BIBusCommand.java:278) at com.cognos.pogo.contentmanager.StandbyContentManagerElectionCommand.executeIfLocal(StandbyContentManagerElectionCommand.java:67) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.sendElectCommand(ActiveCMControl.java:246) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startTimer(ActiveCMControl.java:193) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startupFindCM(ActiveCMControl.java:156) at com.cognos.pogo.contentmanager.coordinator.RuntimeInfoPublishHandler.start(RuntimeInfoPublishHandler.java:135) at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:111) at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:426) at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:688) at java.lang.Thread.run(Thread.java:736)



This is the content of my pogo log, it seems the entries down below gets repeated every few minutes:

2011-03-05 00:12:45.953 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-70: Sending elect() command to CM

2011-03-05 00:12:45.968 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Trying to find active CM

2011-03-05 00:12:45.984 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Unable to find an active CM. Will try sending an elect command

2011-03-05 00:12:45.984 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Sending elect() command to CM

permanent link
Petroula Pantazopoulos (36612) | answered Mar 07 '11, 9:32 a.m.
JAZZ DEVELOPER
Sure, this is what is in the logs when i start up the server, i inserted linebreaks between log entries so it's a bit easier to read:

9.146.182.90:9080	6620	2011-03-05 00:04:25.203	+1					server.startup : 0	LOGSV	6003	1	server.Audit.IPF	StartService	LogService		Success		<parameters><item><CDATA></item><item><CDATA></item><item><CDATA></item></parameters>


9.146.182.90:9080 6620 2011-03-05 00:05:09.343 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.

9.146.182.90:9080 6620 2011-03-05 00:05:09.343 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.

9.146.182.90:9080 6620 2011-03-05 00:05:12.218 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.

9.146.182.90:9080 6620 2011-03-05 00:05:14.156 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService Warning CM-CFG-5064 A Content Manager configuration error was detected while creating the initial content objects. CM-REQ-4332 Unable to create security object proxy. Unable to retrieve user information required to create account proxy object for the object "::Anonymous".

9.146.182.90:9080 6620 2011-03-05 00:05:13.468 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2216 A Content Manager internal POSTINITACTIONS task is complete.

9.146.182.90:9080 6620 2011-03-05 00:05:14.171 +1 Initialization_SESS Initialization_REQ Thread-51 CM 6020 1 Audit.cms.CM StartService ContentManagerService Failure CM-SYS-5007 Content Manager build 8.4.6020.0 failed to start! Review the Content Manager log files and then contact your system administrator or customer support.

9.146.182.90:9080 6620 2011-03-05 00:05:15.937 +1 pogoStartup na na 0 Thread-51 DISP 6017 1 Audit.Other.dispatcher.DISP.com.cognos.pogo.contentmanager.coordinator.CMBootstrap getActiveContentManager ContentManager Failure <messages><message><messageString>DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.</messageString></message></messages>

9.146.182.90:9080 6620 2011-03-05 00:05:15.953 +1 pogoStartup na na 0 Thread-51 DISP 6017 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.contentmanager.coordinator.ActiveCMControl Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString></messageString></message></messages> DPR-CMI-4007 A request to perform an active content manager election failed.null com.cognos.pogo.bibus.SoapFaultException at com.cognos.pogo.bibus.BIBusCommand.handleResponse(BIBusCommand.java:497) at com.cognos.pogo.bibus.BIBusCommand.execute(BIBusCommand.java:278) at com.cognos.pogo.contentmanager.StandbyContentManagerElectionCommand.executeIfLocal(StandbyContentManagerElectionCommand.java:67) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.sendElectCommand(ActiveCMControl.java:246) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startTimer(ActiveCMControl.java:193) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startupFindCM(ActiveCMControl.java:156) at com.cognos.pogo.contentmanager.coordinator.RuntimeInfoPublishHandler.start(RuntimeInfoPublishHandler.java:135) at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:111) at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:426) at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:688) at java.lang.Thread.run(Thread.java:736)



This is the content of my pogo log, it seems the entries down below gets repeated every few minutes:

2011-03-05 00:12:45.953 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-70: Sending elect() command to CM

2011-03-05 00:12:45.968 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Trying to find active CM

2011-03-05 00:12:45.984 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Unable to find an active CM. Will try sending an elect command

2011-03-05 00:12:45.984 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Sending elect() command to CM

It seems that the tables are in the database but the data can not be read. Can you list the steps you followed to build the content store database?

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Rasmus Iversen (161) | answered Mar 09 '11, 4:23 a.m.
Hmm, it seems some of the tables in the content manager database are missing, i only have around 89, but need 119, after rerunning the install script for the database, everything worked as expected.

Thank you for the help!

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Herbert Marek (6) | answered Mar 16 '11, 12:28 p.m.
is the problem no solved?

greets

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Takashi Kanamoto (1131) | answered Mar 23 '11, 11:52 a.m.
Hmm, it seems some of the tables in the content manager database are missing, i only have around 89, but need 119, after rerunning the install script for the database, everything worked as expected.

Thank you for the help!


I do have the same problem. Please list the steps you did to resolve this issue. Thanks.

permanent link
Petroula Pantazopoulos (36612) | answered Mar 23 '11, 2:34 p.m.
JAZZ DEVELOPER
Hmm, it seems some of the tables in the content manager database are missing, i only have around 89, but need 119, after rerunning the install script for the database, everything worked as expected.

Thank you for the help!


I do have the same problem. Please list the steps you did to resolve this issue. Thanks.

http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m1/index.jsp?topic=/com.ibm.rational.raer.deploying.doc/topics/t_postreq_datawarehouse_oracle.html

http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m1/topic/com.ibm.rational.raer.deploying.doc/topics/t_postreq_datawarehouse.html


http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m1/index.jsp?topic=/com.ibm.rational.raer.deploying.doc/topics/t_postreq_datawarehouse_msqlserv.html

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sameer tatake (6) | answered Jun 03 '11, 3:58 a.m.
@ rasive: where do we find this database install script?
whats the path if ihave installed cognos 8 server

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