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Content Manager is not running

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Rasmus Iversen
(16●1) Mar 04 '11, 9:16 a.m.
Hello

I just installed RI, but for some reason am unable to get the content manager started.

The CM and DW databases are installed, and running, in another system, and everything else is running locally.

The first thing i see when i start up http://localhost:9080/insight/servlet/, is this errormessage: 


CM-REQ-4342 An error occurred with the client.



CM-REQ-5004 Content Manager is not running.


I have followed this guide http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m0/index.jsp?topic=/com.ibm.rational.raer.install.doc/topics/t_postreq_reportalserver_db2isdw_repservISwas.html
down to the step "Installing the report server enterprise archive (EAR) file" to setup my CM, but i still get the message above.

When i startup IBM Cognos Configuration, and test my CM connection, everything seems to work:

http://img3.imageshack.us/img3/9311/contentmanagerconnectio.jpg

What am i doing wrong?

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Petroula Pantazopoulos
JAZZ DEVELOPER (366●1●2) Mar 04 '11, 2:32 p.m.
Hello

I just installed RI, but for some reason am unable to get the content manager started.

The CM and DW databases are installed, and running, in another system, and everything else is running locally.

The first thing i see when i start up http://localhost:9080/insight/servlet/, is this errormessage: 


CM-REQ-4342 An error occurred with the client.



CM-REQ-5004 Content Manager is not running.


I have followed this guide http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m0/index.jsp?topic=/com.ibm.rational.raer.install.doc/topics/t_postreq_reportalserver_db2isdw_repservISwas.html
down to the step "Installing the report server enterprise archive (EAR) file" to setup my CM, but i still get the message above.

When i startup IBM Cognos Configuration, and test my CM connection, everything seems to work:

http://img3.imageshack.us/img3/9311/contentmanagerconnectio.jpg

What am i doing wrong?


Did you look at the cogserver.log file for information? Can you paste the information from the log file here?

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Rasmus Iversen
(16●1) Mar 04 '11, 6:11 p.m.
Sure, this is what is in the logs when i start up the server, i inserted linebreaks between log entries so it's a bit easier to read: 

9.146.182.90:9080	6620	2011-03-05 00:04:25.203	+1					server.startup : 0	LOGSV	6003	1	server.Audit.IPF	StartService	LogService		Success		<parameters><item><CDATA></item><item><CDATA></item><item><CDATA></item></parameters>



9.146.182.90:9080	6620	2011-03-05 00:05:09.343	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Info		CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.



9.146.182.90:9080	6620	2011-03-05 00:05:09.343	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Info		CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.



9.146.182.90:9080	6620	2011-03-05 00:05:12.218	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Info		CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.



9.146.182.90:9080	6620	2011-03-05 00:05:14.156	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService			Warning		CM-CFG-5064 A Content Manager configuration error was detected while creating the initial content objects.  CM-REQ-4332 Unable to create security object proxy. Unable to retrieve user information required to create account proxy object for the object "::Anonymous".



9.146.182.90:9080	6620	2011-03-05 00:05:13.468	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Info		CM-SYS-2216 A Content Manager internal POSTINITACTIONS task is complete.



9.146.182.90:9080	6620	2011-03-05 00:05:14.171	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Failure		CM-SYS-5007 Content Manager build 8.4.6020.0 failed to start! Review the Content Manager log files and then contact your system administrator or customer support.



9.146.182.90:9080	6620	2011-03-05 00:05:15.937	+1	pogoStartup	na	na	0	Thread-51	DISP	6017	1	Audit.Other.dispatcher.DISP.com.cognos.pogo.contentmanager.coordinator.CMBootstrap	getActiveContentManager	ContentManager		Failure	<messages><message><messageString>DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.</messageString></message></messages>	



9.146.182.90:9080	6620	2011-03-05 00:05:15.953	+1	pogoStartup	na	na	0	Thread-51	DISP	6017	1	Audit.Other.dispatcher.DISP.pogo	pogo	com.cognos.pogo.contentmanager.coordinator.ActiveCMControl		Failure	<messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString></messageString></message></messages>	DPR-CMI-4007 A request to perform an active content manager election failed.null com.cognos.pogo.bibus.SoapFaultException 	at com.cognos.pogo.bibus.BIBusCommand.handleResponse(BIBusCommand.java:497) 	at com.cognos.pogo.bibus.BIBusCommand.execute(BIBusCommand.java:278) 	at com.cognos.pogo.contentmanager.StandbyContentManagerElectionCommand.executeIfLocal(StandbyContentManagerElectionCommand.java:67) 	at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.sendElectCommand(ActiveCMControl.java:246) 	at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startTimer(ActiveCMControl.java:193) 	at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startupFindCM(ActiveCMControl.java:156) 	at com.cognos.pogo.contentmanager.coordinator.RuntimeInfoPublishHandler.start(RuntimeInfoPublishHandler.java:135) 	at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:111) 	at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:426) 	at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:688) 	at java.lang.Thread.run(Thread.java:736)



This is the content of my pogo log, it seems the entries down below gets repeated every few minutes: 

2011-03-05 00:12:45.953 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-70: Sending elect() command to CM 



2011-03-05 00:12:45.968 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Trying to find active CM 



2011-03-05 00:12:45.984 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Unable to find an active CM.  Will try sending an elect command 



2011-03-05 00:12:45.984 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Sending elect() command to CM

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Petroula Pantazopoulos
JAZZ DEVELOPER (366●1●2) Mar 07 '11, 9:32 a.m.
Sure, this is what is in the logs when i start up the server, i inserted linebreaks between log entries so it's a bit easier to read: 

9.146.182.90:9080	6620	2011-03-05 00:04:25.203	+1					server.startup : 0	LOGSV	6003	1	server.Audit.IPF	StartService	LogService		Success		<parameters><item><CDATA></item><item><CDATA></item><item><CDATA></item></parameters>



9.146.182.90:9080	6620	2011-03-05 00:05:09.343	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Info		CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.



9.146.182.90:9080	6620	2011-03-05 00:05:09.343	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Info		CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.



9.146.182.90:9080	6620	2011-03-05 00:05:12.218	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Info		CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.



9.146.182.90:9080	6620	2011-03-05 00:05:14.156	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService			Warning		CM-CFG-5064 A Content Manager configuration error was detected while creating the initial content objects.  CM-REQ-4332 Unable to create security object proxy. Unable to retrieve user information required to create account proxy object for the object "::Anonymous".



9.146.182.90:9080	6620	2011-03-05 00:05:13.468	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Info		CM-SYS-2216 A Content Manager internal POSTINITACTIONS task is complete.



9.146.182.90:9080	6620	2011-03-05 00:05:14.171	+1	Initialization_SESS	Initialization_REQ			Thread-51	CM	6020	1	Audit.cms.CM	StartService	ContentManagerService		Failure		CM-SYS-5007 Content Manager build 8.4.6020.0 failed to start! Review the Content Manager log files and then contact your system administrator or customer support.



9.146.182.90:9080	6620	2011-03-05 00:05:15.937	+1	pogoStartup	na	na	0	Thread-51	DISP	6017	1	Audit.Other.dispatcher.DISP.com.cognos.pogo.contentmanager.coordinator.CMBootstrap	getActiveContentManager	ContentManager		Failure	<messages><message><messageString>DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.</messageString></message></messages>	



9.146.182.90:9080	6620	2011-03-05 00:05:15.953	+1	pogoStartup	na	na	0	Thread-51	DISP	6017	1	Audit.Other.dispatcher.DISP.pogo	pogo	com.cognos.pogo.contentmanager.coordinator.ActiveCMControl		Failure	<messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString></messageString></message></messages>	DPR-CMI-4007 A request to perform an active content manager election failed.null com.cognos.pogo.bibus.SoapFaultException 	at com.cognos.pogo.bibus.BIBusCommand.handleResponse(BIBusCommand.java:497) 	at com.cognos.pogo.bibus.BIBusCommand.execute(BIBusCommand.java:278) 	at com.cognos.pogo.contentmanager.StandbyContentManagerElectionCommand.executeIfLocal(StandbyContentManagerElectionCommand.java:67) 	at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.sendElectCommand(ActiveCMControl.java:246) 	at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startTimer(ActiveCMControl.java:193) 	at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startupFindCM(ActiveCMControl.java:156) 	at com.cognos.pogo.contentmanager.coordinator.RuntimeInfoPublishHandler.start(RuntimeInfoPublishHandler.java:135) 	at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:111) 	at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:426) 	at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:688) 	at java.lang.Thread.run(Thread.java:736)



This is the content of my pogo log, it seems the entries down below gets repeated every few minutes: 

2011-03-05 00:12:45.953 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-70: Sending elect() command to CM 



2011-03-05 00:12:45.968 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Trying to find active CM 



2011-03-05 00:12:45.984 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Unable to find an active CM.  Will try sending an elect command 



2011-03-05 00:12:45.984 DEBUG [contentmanager.coordinator.ActiveCMControl] Thread-71: Sending elect() command to CM

It seems that the tables are in the database but the data can not be read. Can you list the steps you followed to build the content store database?

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Rasmus Iversen
(16●1) Mar 09 '11, 4:23 a.m.
Hmm, it seems some of the tables in the content manager database are missing, i only have around 89, but need 119, after rerunning the install script for the database, everything worked as expected.

Thank you for the help!

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Herbert Marek
(6) Mar 16 '11, 12:28 p.m.
is the problem no solved?

greets

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Takashi Kanamoto
(11●3●1) Mar 23 '11, 11:52 a.m.
Hmm, it seems some of the tables in the content manager database are missing, i only have around 89, but need 119, after rerunning the install script for the database, everything worked as expected.

Thank you for the help!


I do have the same problem. Please list the steps you did to resolve this issue. Thanks.

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Petroula Pantazopoulos
JAZZ DEVELOPER (366●1●2) Mar 23 '11, 2:34 p.m.
Hmm, it seems some of the tables in the content manager database are missing, i only have around 89, but need 119, after rerunning the install script for the database, everything worked as expected.

Thank you for the help!


I do have the same problem. Please list the steps you did to resolve this issue. Thanks.

http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m1/index.jsp?topic=/com.ibm.rational.raer.deploying.doc/topics/t_postreq_datawarehouse_oracle.html

http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m1/topic/com.ibm.rational.raer.deploying.doc/topics/t_postreq_datawarehouse.html


http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m1/index.jsp?topic=/com.ibm.rational.raer.deploying.doc/topics/t_postreq_datawarehouse_msqlserv.html

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sameer tatake
(6) Jun 03 '11, 3:58 a.m.
@ rasive: where do we find this database install script?
whats the path if ihave installed cognos 8 server

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Question asked: Mar 04 '11, 9:16 a.m.

Question was seen: 20,664 times

Last updated: Mar 04 '11, 9:16 a.m.

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