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question asked: Jan 11 '11, 6:49 a.m.
question was seen: 9,117 times
last updated: Jan 11 '11, 6:49 a.m.

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Insight 1.0.1 Install Problem - loading libraries:libXm.so.3

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Venkata Naveen Voora (11) | asked Jan 11 '11, 6:49 a.m.
I am having problems installing Insight 1.0.1 on Linux 64 Bit machine.
Machine Configuration:
GNU/Linux : x86_64

The IBMIM installer is not able to install Insight.
I am getting following error during installation:

/opt/ibm/RationalInsight/install/cognos_bi/linuxi38632/issetup: error while loading shared libraries: libXm.so.3: cannot open shared object file: No such file or directory

UserID performing installation task is having root access on machine.
Pre Installtion check is also done well.
I tried to analyse the problem, but not able to get any solution.

Can any one help me in this regard.

5 answers

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Lawrence Mandel (511●2●1) | answered Jan 11 '11, 9:56 a.m.
FORUM MODERATOR
Hi Venkata,

Did you follow all of the preinstallation steps listed in the following document?

http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m1/topic/com.ibm.rational.raer.install.doc/topics/t_prereq_reportalserver_rhel.html

If so, can you provide some more details about your environment? Which Linux distro and version are you using?
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Venkata Naveen Voora (11) | answered Jan 18 '11, 8:15 a.m.
Hi Lawrence,

I followed the steps described in Preinstallation.
Even after all the things setup, the same error i am getting.

Following is my system properties:
Linux 2.6.18-194.el5 #1 SMP Tue Mar 16 21:52:39 EDT 2010 x86_64 x86_64 x86_64 GNU/Linux

Please let me know, if any info required.
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Lawrence Mandel (511●2●1) | answered Jan 18 '11, 11:05 a.m.
FORUM MODERATOR
Hi Venkata,

Can you tell me which Linux distro and version your are installing on?

Have you tried rebooting since the last failed installation attempt?
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Venkata Naveen Voora (11) | answered Jan 19 '11, 3:16 a.m.
Hi Lawrence,

Following are the details of machine:

Release Info : Red Hat Enterprise Linux Server release 5.2 (Tikanga)

Linux version 2.6.18-194.el5 (mockbuild@x86-005.build.bos.redhat.com) (gcc version 4.1.2 20080704 (Red Hat 4.1.2-48)) #1 SMP Tue Mar 16 21:52:39 EDT 2010

I rebooted the machine and tried to install again.
After this i got following error:

/opt/ibm/RationalInsight/install/cognos_bi/linuxi38632/issetup: error while loading shared libraries: libXm.so.3: cannot open shared object file: No such file or directory

Please suggest me how to go for installation.
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Lawrence Mandel (511●2●1) | answered Jan 19 '11, 9:20 a.m.
FORUM MODERATOR
Hi Venkata,

It looks like you may have hit the following defect in the documentation:

http://jazz.net/jazz02/web/projects/Rational%20Insight#action=com.ibm.team.workitem.viewWorkItem&id=42688

Try creating a symbolic link to the missing library as follows:

ln -s libXm.so.4.0.1 libXm.so.3

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