Hi,

The trial license for the RRC that I have has expired, I've already asked for the extension licenses and install them, the server tells me that there are 250 licenses available, but when I try to assign one of them the server shows the following error :

Saving User Failed.
The license can not be assigned. No more licenses are available.

Is there a way to know how many reviewer licenses are in the license file that they sent me?

Thanks for your support.

I am assuming that this RRC V2.

There are two types of licenses one for the server and the other for the client.

First install the server licenses, check that they are available, then install the client licenses (Author, Review). under the client licenses you will see something that says the number of licenses are available with input box that says the actual licenses purchased, when the server license is installed this gets set to 0, reset it to the appropriate value.

The install order of the licenses jar files is important, as the installing the server, resets the client license available.

I hope this helps