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question asked: Dec 29 '10, 6:40 a.m.
question was seen: 5,632 times
last updated: Dec 29 '10, 6:40 a.m.

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Resolution field loses information

0
Ricardo Dias (86●1●10●5) | asked Dec 29 '10, 6:40 a.m.
Hi Guys,

When changing a Work Item, the field Resolution becomes empty.
To reproduce the behavior:
1) Create a work Item.
2) Make sure you have the Resolution Field filled with some information.
3) List this work Item in a query.
4) Open the Work Item and make a change, then click Save.
5) List this work Item again.
6) The Resolution field is filled with no information.

Can you please advise if this could be a defect or maybe we already have an opened defect for that.

Thanks in advance,

Ricardo Dias

4 answers

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0
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Geoffrey Clemm (30.1k●3●30●35) | answered Dec 30 '10, 12:08 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
If the change you made to the work item did not modify its Status, then
the Resolution property should not have been affected. So if you are
seeing that happen, please submit a defect (please provide specifics,
such as RTC version, process template, work item type, what change you
made, etc.).

Cheers,
Geoff

On 12/29/2010 6:53 AM, rpaulad wrote:
Hi Guys,

When changing a Work Item, the field Resolution becomes empty.
To reproduce the behavior:
1) Create a work Item.
2) Make sure you have the Resolution Field filled with some
information.
3) List this work Item in a query.
4) Open the Work Item and make a change, then click Save.
5) List this work Item again.
6) The Resolution field is filled with no information.

Can you please advise if this could be a defect or maybe we
already have an opened defect for that.

Thanks in advance,

Ricardo Dias
0
permanent link
Ricardo Dias (86●1●10●5) | answered Jan 14 '11, 12:45 p.m.
Hey, Thanks Geof!
It seems we already have an opened defect for that.

If the change you made to the work item did not modify its Status, then
the Resolution property should not have been affected. So if you are
seeing that happen, please submit a defect (please provide specifics,
such as RTC version, process template, work item type, what change you
made, etc.).

Cheers,
Geoff

On 12/29/2010 6:53 AM, rpaulad wrote:
Hi Guys,

When changing a Work Item, the field Resolution becomes empty.
To reproduce the behavior:
1) Create a work Item.
2) Make sure you have the Resolution Field filled with some
information.
3) List this work Item in a query.
4) Open the Work Item and make a change, then click Save.
5) List this work Item again.
6) The Resolution field is filled with no information.

Can you please advise if this could be a defect or maybe we
already have an opened defect for that.

Thanks in advance,

Ricardo Dias
0
permanent link
benjamin diz alvarez (81●1) | answered Aug 19 '11, 6:17 p.m.
hello,

I came across this odd behavior while working with a customer a little while ago. The root cause was that the States table for the workflow. You must make sure the "Show Resolution" button is checked for the desired state action.
0
permanent link
Robin Barrow (71●3●3) | answered Oct 17 '11, 4:32 p.m.
Can you please tell me the open defect for this? We are seeing a similar issue. The State is Done. If at that point a user changes anything in the story at all - the resolution automatically changes. And in the workflow there are NO resolutions for the Done state.

Thanks,

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