Problem while connecting build forge agent to console

Hello Team,
While testing connection to a build forge agent from build forge management console.I am getting following error


Errors

Host: sdwbaix3.in.ibm.com:5555
Agent Version: 7.1.0.0-0-0241
Authentication: root
Platform:
Status: Functional failure
Duration: 2

My first suggestion is to upgrade your agent. https://jazz.net/downloads/rational-build-forge/releases/7.1.2iFix1/bf_71201_0001-agents.zip

While using this selector in a job,I got following error on the console:

=========================================
1 12/26/10 01:00AM STEP Step using selector 'SDWBAIX3'.
2 12/26/10 01:00AM MANIFEST BF_LASTJOBS=0
3 12/26/10 01:00AM MANIFEST BF_LAST_UPDATE=1293266830
4 12/26/10 01:00AM MANIFEST BF_NAME=SDWBAIX3
5 12/26/10 01:00AM MANIFEST BF_AGENT_VERSION=7.1.0.0.0.0241
6 12/26/10 01:00AM MANIFEST BF_LOADRATIO=0.333333333333333
7 12/26/10 01:00AM MANIFEST BF_JOBS=1
8 12/26/10 01:00AM MANIFEST BF_LAST_REFRESH=1293302948
9 12/26/10 01:00AM AUTH Unable to set user account to unknown account (root)
10 12/26/10 01:00AM RESULT 1 (1)
======================================

That message indicates an auth error. With this error, I'd guess that there isn't a server auth being used.

Checked following things on the server :
- I am able to telnet to the bfagent machine from build forge management console machine.
- Output of the commands

# telnet localhost 5555
Trying...
Connected to loopback.
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.0.0-0-0241

# telnet sdwbaix3.in.ibm.com 5555
Trying 9.182.230.94...
Connected to sdwbaix3.in.ibm.com (9.182.230.94).
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.0.0-0-0241

Actually the agent doesn't ask for input on the telnet test. Like most text based protocols it expects certain input. The document you saw showed username and password lines next. The agent protocol parser is expecting that input next. You'll have to type "username build" and "password buildpassword" next (with the appropriate username and password of course).

- Checked the entries in /etc/pam.conf

bfagent auth required /usr/lib/security/pam_aix
bfagent account required /usr/lib/security/pam_aix

I have done the reinstallation plenty of times.what can be the possible cause for this issue ?

Thanking you
Vishnu Kumar

It's also possible from the above error messages that the pam libraries aren't installed.

Hi Robert,

I have also run the following commands on the server where bfagent is installed.

I have installed the agent using root.

# telnet localhost 5555
Trying...
Connected to loopback.
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.1.3-0-0034
username root
password <password>
cmd ping
go
320 AUTH AuthFail
251 RESULT 1
260 EOR
^C^D

210 GOODBYE - BuildForge Agent v7.1.1.3-0-0034
Connection closed.


# telnet localhost 5555
Trying...
Connected to loopback.
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.1.3-0-0034
username db2inst1
password <password>
cmd ping
go
320 AUTH AuthFail
251 RESULT 1
260 EOR
^Z + Stopped (SIGTSTP) telnet localhost 5555

I am using the correct password for root as well for db2inst1 user. Where to look to diagnose this problem further ?

Thanking you
Vishnu Kumar

Hello Team,
While testing connection to a build forge agent from build forge management console.I am getting following error


Errors

Host: sdwbaix3.in.ibm.com:5555
Agent Version: 7.1.0.0-0-0241
Authentication: root
Platform:
Status: Functional failure
Duration: 2

My first suggestion is to upgrade your agent. https://jazz.net/downloads/rational-build-forge/releases/7.1.2iFix1/bf_71201_0001-agents.zip

While using this selector in a job,I got following error on the console:

=========================================
1 12/26/10 01:00AM STEP Step using selector 'SDWBAIX3'.
2 12/26/10 01:00AM MANIFEST BF_LASTJOBS=0
3 12/26/10 01:00AM MANIFEST BF_LAST_UPDATE=1293266830
4 12/26/10 01:00AM MANIFEST BF_NAME=SDWBAIX3
5 12/26/10 01:00AM MANIFEST BF_AGENT_VERSION=7.1.0.0.0.0241
6 12/26/10 01:00AM MANIFEST BF_LOADRATIO=0.333333333333333
7 12/26/10 01:00AM MANIFEST BF_JOBS=1
8 12/26/10 01:00AM MANIFEST BF_LAST_REFRESH=1293302948
9 12/26/10 01:00AM AUTH Unable to set user account to unknown account (root)
10 12/26/10 01:00AM RESULT 1 (1)
======================================

That message indicates an auth error. With this error, I'd guess that there isn't a server auth being used.

Checked following things on the server :
- I am able to telnet to the bfagent machine from build forge management console machine.
- Output of the commands

# telnet localhost 5555
Trying...
Connected to loopback.
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.0.0-0-0241

# telnet sdwbaix3.in.ibm.com 5555
Trying 9.182.230.94...
Connected to sdwbaix3.in.ibm.com (9.182.230.94).
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.0.0-0-0241

Actually the agent doesn't ask for input on the telnet test. Like most text based protocols it expects certain input. The document you saw showed username and password lines next. The agent protocol parser is expecting that input next. You'll have to type "username build" and "password buildpassword" next (with the appropriate username and password of course).

- Checked the entries in /etc/pam.conf

bfagent auth required /usr/lib/security/pam_aix
bfagent account required /usr/lib/security/pam_aix

I have done the reinstallation plenty of times.what can be the possible cause for this issue ?

Thanking you
Vishnu Kumar

It's also possible from the above error messages that the pam libraries aren't installed.

it's likely that the pam libraries aren't installed. You should open a PMR for assistance. This is something that the support folks know how to deal with.

Hello Team,
While testing connection to a build forge agent from build forge management console.I am getting following error


Errors

Host: sdwbaix3.in.ibm.com:5555
Agent Version: 7.1.0.0-0-0241
Authentication: root
Platform:
Status: Functional failure
Duration: 2

While using this selector in a job,I got following error on the console:

=========================================
1 12/26/10 01:00AM STEP Step using selector 'SDWBAIX3'.
2 12/26/10 01:00AM MANIFEST BF_LASTJOBS=0
3 12/26/10 01:00AM MANIFEST BF_LAST_UPDATE=1293266830
4 12/26/10 01:00AM MANIFEST BF_NAME=SDWBAIX3
5 12/26/10 01:00AM MANIFEST BF_AGENT_VERSION=7.1.0.0.0.0241
6 12/26/10 01:00AM MANIFEST BF_LOADRATIO=0.333333333333333
7 12/26/10 01:00AM MANIFEST BF_JOBS=1
8 12/26/10 01:00AM MANIFEST BF_LAST_REFRESH=1293302948
9 12/26/10 01:00AM AUTH Unable to set user account to unknown account (root)
10 12/26/10 01:00AM RESULT 1 (1)
======================================

Checked following things on the server :
- I am able to telnet to the bfagent machine from build forge management console machine.
- Output of the commands

# telnet localhost 5555
Trying...
Connected to loopback.
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.0.0-0-0241

# telnet sdwbaix3.in.ibm.com 5555
Trying 9.182.230.94...
Connected to sdwbaix3.in.ibm.com (9.182.230.94).
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.0.0-0-0241



- Checked the entries in /etc/pam.conf

bfagent auth required /usr/lib/security/pam_aix
bfagent account required /usr/lib/security/pam_aix

I have done the reinstallation plenty of times.what can be the possible cause for this issue ?

Thanking you
Vishnu Kumar

H Robert,
Will you please send me the link for raising a PMR for IBM Rational build forge.

Thanking You
Vishnu Kumar

it's likely that the pam libraries aren't installed. You should open a PMR for assistance. This is something that the support folks know how to deal with.

H Robert,
Will you please send me the link for raising a PMR for IBM Rational build forge.

Thanking You
Vishnu Kumar

it's likely that the pam libraries aren't installed. You should open a PMR for assistance. This is something that the support folks know how to deal with.

http://www-947.ibm.com/support/entry/portal/Open_service_request/Software/Software_support_%28general%29

Thanks for the response..

I had installed the non-pam version of the AIX build forge agent on the machine. and it communicated successfully to the build forge management console.

stumbled upon the link from build forge forum.it was really helpful.

http://ibmforums.ibm.com/forums/thread.jspa?messageID=1840424&tstart=0&#1840424

Thanking you
Vishnu Kumar

Hello Team,
While testing connection to a build forge agent from build forge management console.I am getting following error


Errors

Host: sdwbaix3.in.ibm.com:5555
Agent Version: 7.1.0.0-0-0241
Authentication: root
Platform:
Status: Functional failure
Duration: 2

While using this selector in a job,I got following error on the console:

=========================================
1 12/26/10 01:00AM STEP Step using selector 'SDWBAIX3'.
2 12/26/10 01:00AM MANIFEST BF_LASTJOBS=0
3 12/26/10 01:00AM MANIFEST BF_LAST_UPDATE=1293266830
4 12/26/10 01:00AM MANIFEST BF_NAME=SDWBAIX3
5 12/26/10 01:00AM MANIFEST BF_AGENT_VERSION=7.1.0.0.0.0241
6 12/26/10 01:00AM MANIFEST BF_LOADRATIO=0.333333333333333
7 12/26/10 01:00AM MANIFEST BF_JOBS=1
8 12/26/10 01:00AM MANIFEST BF_LAST_REFRESH=1293302948
9 12/26/10 01:00AM AUTH Unable to set user account to unknown account (root)
10 12/26/10 01:00AM RESULT 1 (1)
======================================

Checked following things on the server :
- I am able to telnet to the bfagent machine from build forge management console machine.
- Output of the commands

# telnet localhost 5555
Trying...
Connected to loopback.
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.0.0-0-0241

# telnet sdwbaix3.in.ibm.com 5555
Trying 9.182.230.94...
Connected to sdwbaix3.in.ibm.com (9.182.230.94).
Escape character is '^]'.
200 HELLO - BuildForge Agent v7.1.0.0-0-0241



- Checked the entries in /etc/pam.conf

bfagent auth required /usr/lib/security/pam_aix
bfagent account required /usr/lib/security/pam_aix

I have done the reinstallation plenty of times.what can be the possible cause for this issue ?

Thanking you
Vishnu Kumar