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question asked: Dec 01 '10, 7:10 a.m.
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last updated: Dec 01 '10, 7:10 a.m.

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Writing a follow up action

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Sunita Dinakar (114●1●38●42) | asked Dec 01 '10, 7:10 a.m.
Hello,

I would like to know if it is possible to write a follow up action in the process configuration source in RTC 2.0.0.2 . The requirement is to send an email to a person only when a particular custom attribute is modified.

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Jared Burns (4.5k●2●9) | answered Dec 01 '10, 2:30 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hello,

I would like to know if it is possible to write a follow up action in the process configuration source in RTC 2.0.0.2 . The requirement is to send an email to a person only when a particular custom attribute is modified.


I'm not aware of any such follow-up action built into RTC 2.0.0.2. You could write such a follow-up action yourself, but this would be a plugin that you'd have to deploy (install) into your server.

Here's a wiki topic on creating preconditions and follow-up actions:
https://jazz.net/wiki/bin/view/Main/PreconditionFollowupCreation

And here's a tutorial on creating a precondition, which is also relevant for follow-up actions:
http://jazz.net/wiki/bin/view/Main/RTCSDK20_ProcessPreConditionExample

- Jared

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