Writing a follow up action

Hello,

I would like to know if it is possible to write a follow up action in the process configuration source in RTC 2.0.0.2 . The requirement is to send an email to a person only when a particular custom attribute is modified.

I'm not aware of any such follow-up action built into RTC 2.0.0.2. You could write such a follow-up action yourself, but this would be a plugin that you'd have to deploy (install) into your server.

Here's a wiki topic on creating preconditions and follow-up actions:
https://jazz.net/wiki/bin/view/Main/PreconditionFollowupCreation

And here's a tutorial on creating a precondition, which is also relevant for follow-up actions:
http://jazz.net/wiki/bin/view/Main/RTCSDK20_ProcessPreConditionExample

- Jared