Issues with the Visual Studio Client - Work Items Node

Hi,

We had this happen here to a developer, once. To fix this we ran "devenv /resetskippkgs" in the .NET command prompt which reloaded Visual Studio. After that he was able to see the Work Items node.

Hope this helps,

-Walter

Some users cannot see the Work Items node(Found on the Team Artifacts) panel. This is tested on VS 2008 edition.

What is going wrong here?

Thanks for that tip. But we are not able to see the various Work Item types in the "Work Items" node. Also, VS 2005 and 2008 have been installed on the machine. We ran this from the .NET command prompt of VS 2008. But it reloaded the VS 2005 edition.

Have you seen this anywhere?

Many thanks.

Hi,

We had this happen here to a developer, once. To fix this we ran "devenv /resetskippkgs" in the .NET command prompt which reloaded Visual Studio. After that he was able to see the Work Items node.

Hope this helps,

-Walter

Some users cannot see the Work Items node(Found on the Team Artifacts) panel. This is tested on VS 2008 edition.

What is going wrong here?

Would you please try going to the top level menu Team Concert and navigating to Windows->Work Items? Does this load the Work Items view or throw an error?

I'm not quite sure what you mean when you say that you cannot see various work items types under the work items node? The work items node, when expanded, will show you query folders. It will also let you create work items. But it doesn't list work item types or th work items themselves.

Which version for RTC Visual Studio are you using?

regards
--Rupa

I am trying to create a Workitem in Rational Team concert 3 for visual studio
2010.
when creating the workitem.
the dialog box Work Item Type appear empty so i can't proceed
could you please help?

I am trying to create a Workitem in Rational Team concert 3 for visual studio
2010.
when creating the workitem.
the dialog box Work Item Type appear empty so i can't proceed
could you please help?

This list is fetched from the repository. Can you check the following things:
1. Check that the visual studio progress bar (at the bottom) has stopped showing progress message like "Connecting to <server>...". In case server is taking long time to respond, the list of workitem types will be empty but message will continue to show.

2. In the workitem type dialog, click on "Back" button. This should list connected project areas. Select a project area and then click "Next".

3. If the list of workitem types still doesn't get populated, we would need logs to debug. To generate logs, click on "Team Concert->Windows->Team Concert Log". This will bring up a log view page. In the "Trace Level" drop down, select verbose. Then click on create new workitem again. Click on "Save Log Files" button in the log view to zip and save the log file.

Hi,

I get the same issue, when i select work items > new... i get no options for the work item type. I can create work items no problem via the web/eclipse clients.

Verbose log for work items > new..

01/27/2012 12:04:53 ServiceInterfaceProxy: -----------
01/27/2012 12:04:53 ServiceInterfaceProxy: Request 176: Duration 0.11 sec ####1:176:0.1093764:496
01/27/2012 12:04:53 Core: Task Connecting to 'https://jtsrv.uk.hibm.hsbc:9093/jazz/'... required requests 176,####2:1
01/27/2012 12:04:53 ServiceInterfaceProxy: -----------
01/27/2012 12:04:53 ServiceInterfaceProxy: {
"__type": "Envelope:http:\/\/schemas.xmlsoap.org\/soap\/envelope\/",
"soapenv:Body": {
"__type": "Body:http:\/\/schemas.xmlsoap.org\/soap\/envelope\/",
"_eQualifiedClassName": "http:\/\/schemas.xmlsoap.org\/soap\/envelope\/:Body",
"response": {
"__type": "Response:http:\/\/com\/ibm\/team\/core\/services.ecore",
"interface": "com.ibm.team.workitem.common.internal.rest.IWorkItemRestService",
"method": "getValues",
"_eQualifiedClassName": "http:\/\/\/com\/ibm\/team\/core\/services.ecore:Response",
"returnValue": {
"__type": "ComplexArrayDataArg:http:\/\/com\/ibm\/team\/core\/services.ecore",
"type": "COMPLEX",
"_eQualifiedClassName": "http:\/\/\/com\/ibm\/team\/core\/services.ecore:ComplexArrayDataArg"
}
}
},
"_eQualifiedClassName": "http:\/\/schemas.xmlsoap.org\/soap\/envelope\/:Envelope"
}
01/27/2012 12:04:53 ServiceInterfaceProxy: Executing Request 176, 27/01/2012 12:04:53: https://jtsrv.uk.hibm.hsbc:9093/jazz/service/com.ibm.team.workitem.common.internal.rest.IWorkItemRestService/Values?attributeName=workItemType&projectAreaItemId=_C2QPICosEeGhNPnk7BnQwA

Note that Team Concert > windows > work items is not working, it brings up an empty grey window that cannot be closed.

1. Regarding Work Item View coming up as an empty grey window
Well, this is surprising.

a. Is the work item view is the only view which is coming up as an empty grey window or for any Team concert views. Can you try Pending changes or Change Explorer view and check the same?
b. What happens when a "Show Work Items" on a query is chosen?
Team Artifact -> Project Area -> Work Items ->My Queries and select "Show Work Items" on context menu. Does the Work Item view open and show up the relevant work items?

2. Regarding No options for the work item types

a. One reason for this can be that, the user does not have permission for creating that work item type. But Since this user is able to create & SAVE a new work item via web client, this can't be the reason.
b. Another reason which we know is, when root category is not associated with Team Area. We have an work item created for this.
The issue is that if root category is not associated with a Team Area and user is only member of the TeamArea - not the Project Area then open work item page does not display the work item types.
Please check whether you have run into the same issue. https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/188205

Thanks,
Sai

b. Another reason which we know is, when root category is not associated with Team Area. We have an work item created for this.
The issue is that if root category is not associated with a Team Area and user is only member of the TeamArea - not the Project Area then open work item page does not display the work item types.
Please check whether you have run into the same issue. https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/188205

I was only added to a team and not the project area, adding me to the project area fixed both issues. I can create and view work items now