Unable to connect to RTC 3.0 M6a via Eclipse Client 3.0
Hi -
I am getting the following error when trying to connect to RTC 3.0m6a using eclipse client 3.0: The server to which you are attempting to connect is older than this client and is therefore incompatible. Please contact your server administrator to determine a suitable client. I am able to connect to the RTC 3.0m6a via Web UI. Appreciate the support. Judy |
6 answers
Geoffrey Clemm (30.1k●3●30●35)
| answered Jul 19 '10, 11:22 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
When you say "Eclipse client 3.0", what did you mean?
The key question for RTC client/server compatibility is what version of the RTC client (or the RTC Eclipse plug-in) you are using. The most obvious interpretation is that you are trying to use a 3.0m7 client to talk to a 3.0m6 server. Another interpretation is that you are connecting by mistake to a server that is not a 3.0m6 server. I have sometimes encountered this error message when the server itself is having some problems, but that is unlikely to be the case if you can connect to the server with the Web UI. Cheers, Geoff On 7/19/2010 3:08 AM, judy7265 wrote: Hi - |
Hi -
I am trying to connect to RTC3.0m6a server using RTC m6 client. Thanks, Judy When you say "Eclipse client 3.0", what did you mean? Hi - |
Geoffrey Clemm (30.1k●3●30●35)
| answered Jul 19 '10, 8:20 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Connecting to a 3.0 m6a server with a 3.0m6 client should be fine.
Please contact IBM/Rational support to see if they can help you with this. Cheers, Geoff On 7/19/2010 5:52 PM, judy7265 wrote: Hi - |
Geoffrey Clemm (30.1k●3●30●35)
| answered Jul 20 '10, 8:22 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I just encountered a situation that might explain what you are seeing.
I tried logging in to one of our self-hosting servers with: https://myhost.ibm.com:9443/rtc/ and got the same error message you reported. When I changed the final segment to "jazz", i.e.: https://myhost.ibm.com:9443/jazz/ I was able to log in. For background, since in 3.0 we are making it easier to host multiple jazz products on a single server, we now use "jazz" to refer to the jazz foundation server, while "rtc" refers to the rtc application (and "rqm" to the rqm application, etc.). But there are still some RTC servers that use the old "jazz" suffix. I'm not sure how one controls that, and this doesn't explain to me why getting that last segment wrong would produce that error message (perhaps someone else on the forum can provide that explanation), but I figured it was worth reporting this experience to the forum. Cheers, Geoff On 7/19/2010 8:20 PM, Geoffrey Clemm wrote: Connecting to a 3.0 m6a server with a 3.0m6 client should be fine. |
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also, please submit your Beta related questions to Rational Workbench project area
Thanks |
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