Rational Insight License Problem II

Hi,

After installed Rational Insight 1.0.0.2 with DB2 9.5 Fix Pack 3, there is a problem when accessing insight URL as below
http://localhost:9080/insight/servlet/dispatch

The error was given as:
=======================================
ERROR

CRREL1001E: You cannot log on to the Rational Insight report server.
The Rational Insight report server could not acquire a server license from the Rational License server.
Contact your server administrator.
=======================================

We are currently using the Rational Insight Install License and User License from a license provider:
https://licensing.subscribenet.com/control/ibmr/login

LM Tools reflect the status of the Insight License:
Users of insight_user: (Total of 10 licenses issued; Total of 0 licenses in use)
Users of insight_server: (Error: 10 licenses, unsupported by licensed server)

We also attempted importing this license using Rational License Sever 7.01, the same problem occurs.

May I know what could be the possible causes of the error? I understand it might be the problem of the license file itself from the provider.

By the way, the evaluation license should be working fine. However, it will expire in two days from now onwards.

Please update the evaluation license if possible?

Regards,

Fu Yong