upgraded to RQM 2.0.1 Ifix3 and can not access projects
I upgraded our RQM server to RQM 2.0.1 Ifix 3 and I am now having a problem access my projects.
I can get into all the admin and projcet administrative screens without issue. I can even modify settings in my projects. When I go to the Project Areas section and click on a project that I have permissions for IE just hanges there. If I try to do the same in firefox I get a screen back saying "The page isn't redirecting properly: Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing cookies." Firefox is configured to allow Cookies. I do not see any errors in the logs. Does anyone have any ideas of where to go from here? |
17 answers
I did the requestReset command before the upgrade. Also did it twice more to be sure.
Based on your suggestion, I tried running RQM via the console rather than as a service. I did a requestRest, then started RQM from the console window. No error messages - good. Logged in to https://<server>:9443/jazz/web/console - no redirect error, but I get taken to the RTC project area page. If I click on the Quality Manager project area or type https://<server>9443/jazz/web/console/Quality+Manager, I get taken to the RTC dashboard page for the project, not the RQM view. The top menu has "Dahboards, Project Areas,Work Items, Plans, Source Control, Builds,Reports". Closed my browser window,started a new window and then tried to go back to https://<server>:9443/jazz/web/console - started getting the redirect errors again. This is repeatable, I've done the whole process 3 times in a row. |
I did the requestReset command before the upgrade. Also did it twice more to be sure. I also ran the RequestUpdate prior to the install as well as after the install I am running on a RHEL server with the DB in oracle. I start the application from the command line I log in to the admin screen (https://server:443/jazz/admin) and then navigate to https://<server>:443/jazz/web/console and I can see all of the project ares. If I click on any of the pages in IE it just tries to load indefinately with no errors. If I try in Firefox I get the redirect error. I can not ever get to a project dashboard If I close my IE browser and go to https://<server>:443/jazz/web/console it simply hangs. If I close my Firefox browser and go to https://<server>:443/jazz/web/console I get the redirect errors. It would seem to me that RQM is having an issue verifying permissions to get the project... On that note, we are running on tomacat and we are doing all of authentication via LDAP. (MS Active directory to be specific.) |
I think your diagnosis may be spot on. After you did your upgrade, all of your Tomcat configuration files would have been backed up. Are you 100% sure you merged all of your changes in?
If you go to: https://localhost:9443/jazz/admin#action=jazz.viewPage&id=com.ibm.team.process.ProjectAreaManagement and open one of your projects for project admin, do you 1) see your LDAP users, and 2) see them as members of the project area? Licensing appears configured correctly as well? Here is the LDAP configuration information, for your reference. Note that it links out to RTC documentation (which is the same config): http://publib.boulder.ibm.com/infocenter/rqmhelp/v2r0/topic/com.ibm.rational.test.qm.doc/topics/c_plan_identity_management.html I understand that you must be getting frustrated at this point. If you get stuck even with the above information, you can also contact IBM support. http://www-01.ibm.com/software/rational/offerings/quality/ I'll continue to check back here but if you do ultimately contact support the community at large would certainly appreciate updating your findings here with the ultimate resolution. Thanks, John Nason RQM Development I did the requestReset command before the upgrade. Also did it twice more to be sure. I also ran the RequestUpdate prior to the install as well as after the install I am running on a RHEL server with the DB in oracle. I start the application from the command line I log in to the admin screen (https://server:443/jazz/admin) and then navigate to https://<server>:443/jazz/web/console and I can see all of the project ares. If I click on any of the pages in IE it just tries to load indefinately with no errors. If I try in Firefox I get the redirect error. I can not ever get to a project dashboard If I close my IE browser and go to https://<server>:443/jazz/web/console it simply hangs. If I close my Firefox browser and go to https://<server>:443/jazz/web/console I get the redirect errors. It would seem to me that RQM is having an issue verifying permissions to get the project... On that note, we are running on tomacat and we are doing all of authentication via LDAP. (MS Active directory to be specific.) |
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John,
Thanks for the additional information. I am 99.9% sure that I have merged all of the configurations. I have been over them many times trying to find something that I missed but I am unable to find anything. I have also compared the configuration to our RTC configuration and have not been able to find the culprit. I am able to open the project management screens and see all of my LDAP users that are members of the projects. I am even able to add a new LDAP user to a project. The newly added user is still unable to access the project though. We did create a PMR on Friday to get additional assistance. I will post the findings for that PMR as I get them. I think your diagnosis may be spot on. After you did your upgrade, all of your Tomcat configuration files would have been backed up. Are you 100% sure you merged all of your changes in? I did the requestReset command before the upgrade. Also did it twice more to be sure. I also ran the RequestUpdate prior to the install as well as after the install I am running on a RHEL server with the DB in oracle. I start the application from the command line I log in to the admin screen (https://server:443/jazz/admin) and then navigate to https://<server>:443/jazz/web/console and I can see all of the project ares. If I click on any of the pages in IE it just tries to load indefinately with no errors. If I try in Firefox I get the redirect error. I can not ever get to a project dashboard If I close my IE browser and go to https://<server>:443/jazz/web/console it simply hangs. If I close my Firefox browser and go to https://<server>:443/jazz/web/console I get the redirect errors. It would seem to me that RQM is having an issue verifying permissions to get the project... On that note, we are running on tomacat and we are doing all of authentication via LDAP. (MS Active directory to be specific.) |
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All -
Please refer to https://jazz.net/jazz02/resource/itemName/com.ibm.team.workitem.WorkItem/34933. In particular, comments 5 & 6. Specifying a public URI via com.ibm.team.repository.server.webapp.url that differs in case from the actual server name can result in this problem. The workaround is to set the public URI to the specific server name in a case-sensitive manner. This will be addressed in 2.0.1 iFix04. Regards, John Nason RQM Development |
I just did an UPGRADE to RQM 2.0.1 iFix 3 and now the RQM shows no projects licenses, users etc..... I am running DB2 back end and it connects fine to the data base. I have replaces the
E:\Program Files\IBM\RQM201_9446\server\conf\jazz\teamserver.properties E:\Program Files\IBM\RQM201_9446\server\tomcat\conf\server.xml E:\Program Files\IBM\RQM201_9446\server\tomcat\webapps\jazz\WEB-INF\web.xml What can I do? Do I need to restore the data base and roll back to IFix 2? |
Hi,
I just did an upgrade from ifix2 to ifix3. Used the following prosess as advised from IBM Support incl som experiences from other upgrades: Run repotools addtables on the current version Run reoptools export Make a copy of the whole installe folder (RQM201) Upgrade using install manager Copy back the following files / folders from you backup to the install folder: InstallDir\server\conf\jazz\teamserver.properties InstallDir\server\tomcat\conf\tomcat-users.xml InstallDir\server\tomcat\conf\web.xml (LDAP settings) InstallDir\server\conf\jazz\friendsconfig.rdf InstallDir\server\conf\jazz\provision_profiles/*.* InstallDir\server\rqm.service InstallDir\server\server.startup InstallDir\server\server.shutdown InstallDir\server\conf\jazz\log4j.properties InstallDir\server\conf\jazz\services.xml InstallDir\server\tomcat\conf\server.xml This worked fine for me. Good luck I just did an UPGRADE to RQM 2.0.1 iFix 3 and now the RQM shows no projects licenses, users etc..... I am running DB2 back end and it connects fine to the data base. I have replaces the |
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