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question asked: Apr 15 '10, 11:21 a.m.
question was seen: 4,753 times
last updated: Apr 15 '10, 11:21 a.m.

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BUG in Jazz Server? CRJAZ0738I Cannot find groups for user

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Alexander Schinko (355●1●18●12) | asked Apr 15 '10, 11:21 a.m.
Hi,

I'm facing a strange problem:

When I set in RTC the LDAP server my using port 3268 in the Jazz Advanced Settings everything works fine.

Then I changed to the default port 389 and I'm running into some problems:
I can authenticate and the roles seem to distributed correctly (at least everything seems to work as before, user search, nightly sync, etc.), BUT when I try
* to open a users profile in web interface, the groups are not displayed any more, instead I have a error message CRJAZ0738I "Cannot find groups for user"
* When I try to open user profiles in eclipse client I get 'error on loading' and cannot "Cannot find groups for user" in the details
* Also one single user told me he was not anymore able to do anything in RTC
* changing back to the old port seems to resolve the issue.

It seems to be like a caching problem to me. Normally both ports should work normal, at least when I launch the queries manually.

Thanks,
Alexander

3 answers

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Peter Asp (12●3●5) | answered Apr 15 '10, 2:26 p.m.
I'm facing the exact same problem using default port 389. RTC 2.0.0.2 is installed in WAS 7.0.0.3. Active Directory is used as centralized user repo. I haven't tried using any other port yet.

Any solution to this?

~peter

Hi,

I'm facing a strange problem:

When I set in RTC the LDAP server my using port 3268 in the Jazz Advanced Settings everything works fine.

Then I changed to the default port 389 and I'm running into some problems:
I can authenticate and the roles seem to distributed correctly (at least everything seems to work as before, user search, nightly sync, etc.), BUT when I try
* to open a users profile in web interface, the groups are not displayed any more, instead I have a error message CRJAZ0738I "Cannot find groups for user"
* When I try to open user profiles in eclipse client I get 'error on loading' and cannot "Cannot find groups for user" in the details
* Also one single user told me he was not anymore able to do anything in RTC
* changing back to the old port seems to resolve the issue.

It seems to be like a caching problem to me. Normally both ports should work normal, at least when I launch the queries manually.

Thanks,
Alexander
0
permanent link
Brion Goudreau (6) | answered May 26 '11, 12:49 p.m.
Any update on a resolution? I'm seeing the same thing.

Thanks,

Brion


Hi,

I'm facing a strange problem:

When I set in RTC the LDAP server my using port 3268 in the Jazz Advanced Settings everything works fine.

Then I changed to the default port 389 and I'm running into some problems:
I can authenticate and the roles seem to distributed correctly (at least everything seems to work as before, user search, nightly sync, etc.), BUT when I try
* to open a users profile in web interface, the groups are not displayed any more, instead I have a error message CRJAZ0738I "Cannot find groups for user"
* When I try to open user profiles in eclipse client I get 'error on loading' and cannot "Cannot find groups for user" in the details
* Also one single user told me he was not anymore able to do anything in RTC
* changing back to the old port seems to resolve the issue.

It seems to be like a caching problem to me. Normally both ports should work normal, at least when I launch the queries manually.

Thanks,
Alexander
0
permanent link
Sudhakar Frederick (801●1●36●31) | answered May 26 '11, 8:57 p.m.
JAZZ DEVELOPER
Perhaps http://jazz.net/forums/viewtopic.php?t=13456 and
http://technet.microsoft.com/en-us/library/cc728188%28WS.10%29.aspx
help? 3268 is the port to use for an AD GC, so depending on how your AD
is setup using 389 may not work.


On 27/05/2011 2:53 AM, bgoud230 wrote:
Any update on a resolution? I'm seeing the same thing.

Thanks,

Brion


schinalwrote:
Hi,

I'm facing a strange problem:

When I set in RTC the LDAP server my using port 3268
in the Jazz Advanced Settings everything
works fine.

Then I changed to the default port 389 and I'm running into some
problems:
I can authenticate and the roles seem to distributed correctly (at
least everything seems to work as before, user search, nightly sync,
etc.), BUT when I try
* to open a users profile in web interface, the groups are not
displayed any more, instead I have a error message CRJAZ0738I
"Cannot find groups for user"
* When I try to open user profiles in eclipse client I get 'error on
loading' and cannot "Cannot find groups for user" in the
details
* Also one single user told me he was not anymore able to do
anything in RTC
* changing back to the old port seems to resolve the issue.

It seems to be like a caching problem to me. Normally both ports
should work normal, at least when I launch the queries manually.

Thanks,
Alexander

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