Error Installing Rational Insight
Hi,
I have tried to install Rational Insight 1.0. I have a DB2 up and running. The insight installer carried out all the installation tasks successfully. But when i try to access the insight servlet using the URL http://localhost:port/insight/servlet, it gives page not found error, I have tried almost all URL's but it gives the same error.... I have checked the WAS Admin Console for any manual settings, but every thing mentioned in the documentation seems set, and the Cognos 8 Application is also running. The WebSphere Logs shows the following: 00000017 WebExtensionP W Servlet ping is currently unavailable: SRVE0200E: Servlet : Could not find required class - com.cognos.pogo.isolation.ServletWrapper 00000017 VirtualHost I SRVE0250I: Web Module IBM Cognos 8 has been bound to default_host 00000015 WebGroup A SRVE0169I: Loading Web Module: Integrated Solutions Console. 00000016 EJBContainerI I WSVR0057I: EJB jar started: mejb.jar 00000017 ApplicationMg A WSVR0221I: Application started: IBM Cognos 8 00000017 ApplicationMg A WSVR0200I: Starting application: filetransferSecured 00000016 ApplicationMg A WSVR0221I: Application started: ManagementEJB 00000017 ApplicationMg A WSVR0204I: Application: filetransferSecured Application build level: Unknown 00000016 ApplicationMg A WSVR0200I: Starting application: SchedulerCalendars 00000016 ApplicationMg A WSVR0204I: Application: SchedulerCalendars Application build level: Unknown 00000016 EJBContainerI I WSVR0037I: Starting EJB jar: Calendars.jar 00000016 EJBContainerI I WSVR0057I: EJB jar started: Calendars.jar 00000015 VirtualHost I SRVE0250I: Web Module Integrated Solutions Console has been bound to admin_host 00000017 WebGroup A SRVE0169I: Loading Web Module: WebSphere Admin File Transfer Application. 00000016 ApplicationMg A WSVR0221I: Application started: SchedulerCalendars 00000017 ServletWrappe I SRVE0242I: 00000017 VirtualHost I SRVE0250I: Web Module WebSphere Admin File Transfer Application has been bound to admin_host 00000015 WebGroup A SRVE0169I: Loading Web Module: WIM. 00000017 ApplicationMg A WSVR0221I: Application started: filetransferSecured 00000015 VirtualHost I SRVE0250I: Web Module WIM has been bound to admin_host 00000015 WebGroup A SRVE0169I: Loading Web Module: WebSphere Application Server. 00000015 VirtualHost I SRVE0250I: Web Module WebSphere Application Server has been bound to admin_host 00000015 ApplicationMg A WSVR0221I: Application started: isclite 0000000a TCPChannel I TCPC0001I: TCP Channel TCP_1 is listening on host * (IPv4) port 9060. 0000000a WSChannelFram A CHFW0019I: The Transport Channel Service has started chain WCInboundAdmin. 0000000a TCPChannel I TCPC0001I: TCP Channel TCP_2 is listening on host * (IPv4) port 9080. 0000000a WSChannelFram A CHFW0019I: The Transport Channel Service has started chain WCInboundDefault. 0000000a TCPChannel I TCPC0001I: TCP Channel TCP_3 is listening on host * (IPv4) port 9043. 0000000a WSChannelFram A CHFW0019I: The Transport Channel Service has started chain WCInboundAdminSecure. 0000000a TCPChannel I TCPC0001I: TCP Channel TCP_4 is listening on host * (IPv4) port 9443. 0000000a WSChannelFram A CHFW0019I: The Transport Channel Service has started chain WCInboundDefaultSecure. 0000000a WSChannelFram A CHFW0019I: The Transport Channel Service has started chain SOAPAcceptorChain1. 0000000a WSChannelFram A CHFW0019I: The Transport Channel Service has started chain SOAPAcceptorChain2. 0000000a WSChannelFram A CHFW0019I: The Transport Channel Service has started chain SOAPAcceptorChain3. 0000000a WSChannelFram A CHFW0019I: The Transport Channel Service has started chain SOAPAcceptorChain4. 00000016 SchedulerServ I SCHD0077I: The Scheduler Service is starting the Schedulers. 00000016 SchedulerServ I SCHD0078I: The Scheduler Service has completed starting the Schedulers. 0000000a ServiceLogger I com.ibm.ws.ffdc.IncidentStreamImpl initialize FFDC0009I: FFDC opened incident stream file C:\Program Files\IBM\Rational Insight\AppServer\profiles\RationalInsight\logs\ffdc\RationalInsightServer_0000000a_10.04.08_10.08.14_0.txt 0000000a ServiceLogger I com.ibm.ws.ffdc.IncidentStreamImpl resetIncidentStream FFDC0010I: FFDC closed incident stream file C:\Program Files\IBM\Rational Insight\AppServer\profiles\RationalInsight\logs\ffdc\RationalInsightServer_0000000a_10.04.08_10.08.14_0.txt 0000000a RMIConnectorC A ADMC0026I: The RMI Connector is available at port 2809 0000000a WsServerImpl A WSVR0001I: Server RationalInsightServer open for e-business 00000025 ServiceLogger I com.ibm.ws.ffdc.IncidentStreamImpl initialize FFDC0009I: FFDC opened incident stream file C:\Program Files\IBM\Rational Insight\AppServer\profiles\RationalInsight\logs\ffdc\RationalInsightServer_00000025_10.04.08_10.08.29_0.txt 00000025 ServiceLogger I com.ibm.ws.ffdc.IncidentStreamImpl resetIncidentStream FFDC0010I: FFDC closed incident stream file C:\Program Files\IBM\Rational Insight\AppServer\profiles\RationalInsight\logs\ffdc\RationalInsightServer_00000025_10.04.08_10.08.29_0.txt Any help in this regard, would be highly appreciated.... Tim |
17 answers
Hi Tim,
Unfortunately it looks like you may have hit a case where the Cognos 8 application EAR did not build or deploy properly. My suggestion is to remove the application from WebSphere, rebuild it, and redeploy it. The instructions on building and deploying the application can be found in steps 7 and 8 at http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m0/topic/com.ibm.rational.raer.install.doc/topics/t_postreq_reportalserver_db2isdw_repservISwas.html Lawrence |
Hi to All,
Have anyone experience to encountered The Rational Insight report server cannot initialize its licensing components . nsing client libraries are missing. I installed Rational Insight 1.0.0.2 then installed Rational License Server 8 on RHEL 4 Problem appears whenever I want to log to https://afjazz02.watson.ibm.com:9445/insight/servlet/dispatch. CRREL2001E: The Rational Insight report server cannot initialize its licensing components. The required Rational Common Lice nsing client libraries are missing. com.ibm.rational.insight.licensing.LicenseManagerConfigurationException: null at com.ibm.rational.insight.licensing.LicenseManager.<init>(LicenseManager.java:98) at com.ibm.rational.insight.licensing.LicenseManager.getInstance(LicenseManager.java:66) at com.ibm.rational.insight.servlet.DispatchServlet.init(DispatchServlet.java:85) at javax.servlet.GenericServlet.init(GenericServlet.java:256) Please help to fix this problem. Thanks, Jeoff |
Start WAS Admin Console and check the following environment variable setting for your server instance.
COGNOS_INSIGHT= PATH= For example, COGNOS_INSIGHT=/apps/IBM/RationalInsight/cognos PATH=/apps/IBM/RationalInsight/cognos/bin If they are missing, add them and reboot your Insight report server. Regards, Kelvin Low |
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The environment variable setting for your server instance can be found in
Regards, Kelvin |
I have found a couple of things that need to be done in the Cognos configuration utility.
First, the environment area, make sure the ports listed are correct and that the URIs point to something like: http://server:port/insight/ Then, when building the ear file, select all the check boxes under IBM Cognos 8 in the application window. Next, make sure that the context root is "insight" (without the quotes). Build the ear then in the Integrated Solutions console, un-install IBM Cognos 8 and re-install from the new p2pd.ear file. The start IBM Cognos 8. Exit the browser and restart the WAS service. This worked for me. |
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Hi,
I have finally managed to install Insight 1.0.02. The installer returned a success message. I manually checked all the 'environment entries' in the WAS. But sadly, when I run the insight servlet using the address: http://localhost:9080/insight/servlet I get the error: Error 404: SRVE0200E: Servlet : Could not find required class - com.cognos.pogo.isolation.ServletWrapper I have checked port 9080 (its not assigned to anything else). Please help me in this regard. What to do ? What to check ? |
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Hi Tim,
This looks like you're back in the position I responded about earlier in the thread. You can check for the list of jars in the deployed Web app location, in INSIGHT_INSTALL_DIR/AppServer/profiles/RationalInsight/installedApps/**NODE**/IBM Cognos8.ear/p2pd.war/WEB-INF/lib Typically in this scenario there are no jars are very few in this directory. There should be over 100 jars in this directory. If you are missing jars the best option is to uninstall and reinstall the Cognos Web application. The instructions on building and deploying the application can be found in steps 7 and 8 at http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m0/topic/com.ibm.rational.raer.install.doc/topics/t_postreq_reportalserver_db2isdw_repservISwas.html Lawrence |
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Hi Lawrence,
Thanks alot for the reply. (Earlier as well !). I have checked the required location but there isnt any "lib" folder inside the WEB-INF folder. So, this means there are NO jar files for the application ?????? Regards, TIm |
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Hi,
I have deployed the Insight Application (Manually) on WAS, using the steps mentioned in the guide. I have checked the WEB-INF folder, Now it contains the lib folder and jar files.... BUT :( When I run http://localhost:9080/insight , I get an error : File Not Found But When I run http://localhost:9080/insight/servlet, I get the screen: IBM Cognos 8 Content Manager Build: 8.4.2519.0 Start time: Tuesday, May 11, 2010 10:05:20 AM PKT Current time: Tuesday, May 11, 2010 10:07:36 AM PKT State: Not running. See logs. Why is application not running ? Any help in this regard would be appreciated... Tim |
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Hi Tim,
I just reviewed the docs and they are missing a step. The Insight installer creates a redirect so that /insight will redirect to /insight/servlet/dispatch. You should be able to access the Insight application at http://localhost:9080/insight/servlet/dispatch Lawrence |
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