Error attempting to integrate with Sametime 7.5.1
Hello,
Was looking through the forums and troubleshooting docs, but did not see this error. I have installed the Team Concert Sametime plug-ins, and restarted Sametime. I then added Sametime to my Instant Messaging in Team Concert. When I click Connect, I get the error below: 
Please assist. I have not been able to find a place to open this port. Has anyone seen this before? |
8 answers
JPibm schrieb:
Hello, We have the following work item to track this issue: https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/42361 As for your problem: Have you been following the steps in the help documentation? In the Edit IM Account dialog for Sametime, there is a help link which launches a help topic with steps to install the Jazz/Sametime integration support. Cheers, Tobias |
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Hi Tobias,
Thank you for the response. I was using the Help documentation to set this up, and thats when I received the error message. Maybe it could be a security issue on my end (or where my server is installed). Do you recall anyone else ever seeing this error? |
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Has anyone else had trouble configuring Sametime, and getting similar errors as me? Port 1883 cannot be accessed...
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Fixed this by setting the startBroker value to true under the Sametime_install_dir/plugin customization.ini. This is already documented in the setup guide, just missed it.
Thank You. |
perryja@us.ibm-dot-com.no-spam.invalid (JPibm) wrote in news:fnbrdu$mn4$1
@localhost.localdomain: Fixed this by setting the startBroker value to true under the Perry, we need to improve your experience... I want to make sure that the next time someone is following your 'cognitive task' that person finds the data :) - what did you search and where ? (I will make sure we have a doc there to be found) - Do you recall why you missed the setting startBroker? Was the setup guide too long ? Not clear enough ? No pun intended, my job is to find out what 'we' could have done better based on how 'you' think it should have worked :) Chris -- Christophe Elek Serviceability Architect IBM Software Group - Rational |
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Hi Chris,
It is nice to see someone so dedicated to user success : ) For starters, I used the Help Document at: https://jazz.net/jazzdocs/index.jsp?topic=/com.ibm.team.collaboration.doc/topics/t_connect_st.html Looking back at the document, I seemed to have missed the very first step (Step: a) in the document which states to set startBroker to true. I must have been caught up in all of the mind blowing features of Jazz, to miss the very first step in the Sametime 7.5.1 configuration. : ) In my opinion, the document is very precise and simple to follow, as long as you make sure to start at the beginning! If I had to give one serious reason why I may have missed the first step, it may have been beacause of the gray shaded backround on the startBroker command that made me think it was a starting header or something, or maybe I am just overly ancy to install Sametime plug-ins. : ) Thanks again, Jim Perry User Technoligies Development Rational Software |
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perryja@us.ibm-dot-com.no-spam.invalid (JPibm) wrote in news:fnd51e$919$2
@localhost.localdomain:
No problem, my pleasure I opened 42721 and asked if we could either change the doc to make it more obvious or if we could change the property ourselves when we install the plugins in sametime (That! would be cool... :) -- Christophe Elek Serviceability Architect IBM Software Group - Rational |
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Yes, that would be very helpful. Thanks for all of your help Chris!
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