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question asked: Feb 24 '23, 2:04 a.m.
question was seen: 501 times
last updated: Feb 24 '23, 2:26 a.m.

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Email Trigerring in RTC

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Sadanand R (11●2) | asked Feb 24 '23, 2:04 a.m.
Hi Team,

Instead of using Owned By for, as per the clients req, we have created custom attribute to maintain owners of the workitem at multiple level (like responsible developer, tester etc) .

However, even after successful SMTP integration, emails are not getting triggered from these custom attributes

is this tool limitation ?

Thanks,
Sadanand

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Ralph Schoon (63.4k●3●36●46) | answered Feb 24 '23, 2:26 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

 No, the tool works as designed.

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