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question asked: Dec 03 '09, 3:14 p.m.
question was seen: 8,671 times
last updated: Jun 04 '13, 9:39 a.m.

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RRC server configure error

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anjali jain (16) | asked Dec 03 '09, 3:14 p.m.
Whn I click on Configure at this step

You should now have returned to step 2, Set up RRS, on the Jazz Rational Requirements Server Setup page. Click Configure.

Error:

The RRSTemplate.zip template was not created. Verify that the current user has a license. Internal Server Error
HTTP/1.1 500 Internal Server Error
Storage areas were created.
Text Index resources were created.
Content Type Handler resources were created.
Link Type resources were created.
Image resources were created.
Index resources were created.
Indices were rebuilt successfully.

7 answers

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Michel Ott (76●7●5) | answered Dec 09 '09, 4:54 a.m.
Hi all

I have the same error. Anyone any ideas?

cheers
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Daniel Moul (4.9k●13●18) | answered Dec 10 '09, 10:07 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
One thought: make sure you select a RRC author license for your admin user before leaving that configuration page
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Michel Ott (76●7●5) | answered Dec 10 '09, 10:27 a.m.
I did it but it hadn't work. So I removed and reinstalled RRC again and after the second try I works now. I don't know why, but actually it doesn't matter.

:?
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Gary Mullen-Schultz (287●2●55●36) | answered Apr 29 '10, 3:28 p.m.
I have a customer who just hit this as well.

It'd be nice to know exactly why this occurs.

Gary
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Alberto Melendez (6●1●1) | answered Jul 31 '10, 9:49 p.m.
I just restarted my WAS server and it solved the problem.

I have a customer who just hit this as well.

It'd be nice to know exactly why this occurs.

Gary
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Shane Hoey (21●1●3●1) | answered Aug 17 '10, 11:11 a.m.
I just restarted my WAS server and it solved the problem.

I have a customer who just hit this as well.

It'd be nice to know exactly why this occurs.

Gary



We had problems at this point in the setup....it just hung when you pressed configure.....the solution:make sure any popup blocker in the browser is turned off....otherwise the setup cannot present a login dialog to gather the user verification

Shane
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w h (19●18●24) | answered Jun 04 '13, 9:39 a.m.
Does anyone know if this matters? I rebuilt the index after the fact and it looks like i can see most of the data.  When I tried to rerun the config it just gave me a 'null' error.

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