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Cannot start jazz team server

Jundong Chen (195) | asked Jan 20 '22, 12:46 p.m.

 I installed the server with CLM-Web-Installer-Win-4.0.7, but could not start the server. The console shows INFO: Server startup in 51200 ms, but it never starts. I checked the error log and found the following error mesages:

INFO: Deploying web application archive C:\Program Files\IBM\JazzTeamServer\server\tomcat\webapps\converter.war
[Fatal Error] :6:3: The element type "hr" must be terminated by the matching end-tag "</hr>".
log4j:ERROR Could not find value for key log4j.appender.rmPerfLog
log4j:ERROR Could not instantiate appender named "rmPerfLog".
Jan 20, 2022 10:41:16 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive C:\Program Files\IBM\JazzTeamServer\server\tomcat\webapps\jts.war
[Fatal Error] :6:3: The element type "hr" must be terminated by the matching end-tag "</hr>".

Please, anyone can help me? Thank you very much.

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Ralph Schoon (63.3k33646) | answered Jan 21 '22, 2:19 a.m.
edited Jan 21 '22, 2:20 a.m.

 The following procedure should help.

  1. Uninstall the server installed into Program Files, delete the remaining files and folders 
  2. Download a current and supported version of ELM. Current version is 7.0.2, supported are 6 and 7
  3. In any case do NOT install into Program Files, install into a folder such as \ELM\7.0.2
  4. Run the server
Program Files is protected by windows and it prevents creation of files and folders. You have to explicitly run a shell "as Administrator" to give it enough rights to start a Jazz Server. I do not know how the stupid default comes into play, it is likely a Windows thing. This is true for all versions of ELM. 

Ralph Schoon selected this answer as the correct answer

Jundong Chen commented Jan 21 '22, 1:41 p.m. | edited Jan 21 '22, 2:06 p.m.

Thank you for your answer. It helps a lot. I have the jazz team server working by following your advice. Thank you very much.

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