Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

User continues to receive e-mails, even after being removed from the project area

Questions
Tags
Users
Badges
Leonardo Benevides
(291●2●8●30) Jan 22 '20, 2:24 p.m.

Even after being removed from the project area on RDNG, users continues to receive emails every time someone makes a comment on an artifact that he created.

I know that there is an option to remove the user from the list at the time of creating the comment, but since the user is no longer part of the project area, wouldn't it be better if he didn't even appear on the list? is there any configuration for this?

0 votes

3 answers
4,935 views
0 votes

Accepted answer

Permanent link
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (64.6k●3●36●49) Feb 07 '20, 2:30 a.m.

Should it be possible to better control who gets e-mail in DNG? Sure. Create an enhancement request: https://www.ibm.com/support/pages/how-create-and-manage-enhancement-requests-ibm-rfe-community

Leonardo Benevides selected this answer as the correct answer

1 vote

Comments
Leonardo Benevides
Feb 18 '20, 1:22 p.m.
Thanks Ralph. I created RFE. http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=140327

2 other answers

Permanent link
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (64.6k●3●36●49) Jan 23 '20, 3:50 a.m.
As far as I can tell, membership of a project is not at all related to e-mail notifications. This is handled on a user ID basis and if the user ID of a user is available in the context of an e-mail notification, it gets notifications, regardless what the project area membership says.

EWM(RTC) has the capability for the user to configure what and when they want to receive e-mail. I searched this forum and from the current answers it appears that DNG does not yet have such a feature. I was also not able to find anything easily in the places that would be logical e.g. the user editor.

0 votes

Comments
Leonardo Benevides
Feb 04 '20, 2:01 p.m.
Hi Ralph! tkx for helping. It´s not the case here to the user which is receiving the notifications to configure or to has the capability to, been choosing what to receive or not. Our case here is, someone who were part of some project and had created some artifacts in this project and now no longer belongs to the project area anymore. For every artifact he has created in this PA, every time anyone do a comment (in the comment tab), this user, which no longer belongs to the PA, still receiving an email which informs him that the artifact has a new comment. In my point of view, even if I have created an artifact, if I'm not part of the PA anymore, I must stop receiving any type of information from the PA. Am I right?

Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Feb 05 '20, 2:16 a.m.
You express a point of view which is just your personal. If the tool is implemented that way is a completely different matter. I can not find any hint that supports your assumption. I can find hints that DNG does not support configuration of e-mail notification for each user. There have been work items asking for this but I can not find any hints that this would have been implemented. Even if, I can not find any hint that project area membership has anything to do with it. You also do not have to be a member of any project area to see requirements. All you would need is a license and the access settings for the project area needs to be set to everyone.

Leonardo Benevides
Feb 06 '20, 9:35 a.m.
Hi Ralph, I'm attaching a screenshot to show what I am talking about. Marcelo tries to better explain the case and he is on the right track of our problem here. The screenshot, shows that the artifact was created by Adriano. He no longer belongs to the JKE Banking project. If I create a comment in this artifact which he has created, the field Directed to: is automatically filled  with his contact (email), in order to send him an update. Our concern here is, even if someone have created an artifact, if he/she doesn't belongs to the PA anymore, he/she wouldn't be supposed to receive any notification, unless I manually include their contact in the directed field.

Permanent link
Marcelo Lopes
(11) Feb 06 '20, 7:43 a.m.

Hi, Ralph and Leonardo!
I guess this question was a bit misunderstood. The problem here is that when someone create a comment in an artifact, by default the user who created this artifact is automaticaly still listed as recipient in recipient field, even he is no longer a member of project area of this artifact.

In my point of view, an improvement item is that the recipient field be empty and the user selects the recipients manually when creating a comment.

Could you verify that?

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 7,623

Question asked: Jan 22 '20, 2:24 p.m.

Question was seen: 4,935 times

Last updated: Feb 18 '20, 1:22 p.m.

Related questions
Confirmation Cancel Confirm