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Loading history of files leads to Internal Server Error


Bharath Rao (915135) | asked Jul 16 '19, 6:05 a.m.
We are trying to view the history of files / folders in RTC WebUI / RTC Eclipse Client. This activity is leading to Internal Server Error.

What should we do ?

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Krzysztof Kaźmierczyk commented Jul 17 '19, 7:11 a.m.
Hi Bharath,
Please clarify entire error message of attach the screenshot of that.

Bharath Rao commented Jul 22 '19, 9:59 a.m. | edited Jul 22 '19, 10:00 a.m.
Error seen in the HAR trace and in the UI:

HTTP/1.1 500 Internal Server Error
Date: Thu, 14 Jul 2018 17:21:41 GMT
Connection: close
Content-Length: 600
Content-Type: text/html; charset=iso-8859-1

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at
 you@your.address to inform them of the time this error occurred,
 and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>
<hr>
<address>IBM_HTTP_Server Server at clmihshost.com Port 443</address>
</body></html>

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Bharath Rao (915135) | answered Jul 16 '19, 6:09 a.m.
Here are a few pointers to be reviewed for this issue:


a. Check if the history loads for new files / folder after check in. If yes, its probably due to IHS timeout configuration
b. Check the IHS timeout value in HTTPServer\conf\httpd.conf file. Try increasing the value and review if that helps.

If the above do not help, please reach out to the RTC Support.

Ralph Schoon selected this answer as the correct answer

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