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Cannot connect to repository in RRC Beta 2


John Sawyer (2673) | asked Oct 30 '09, 12:58 p.m.
I've installed RRC Beta 2 server on a VM partition running Windows Server 2003 SP2. I have the RRC Beta 2 client installed on a Windows XP box. When I attempt to connect to the repository (project area) I created in RTC on the server, I get the dreaded error message below:

CRRRC2260E The connection to the respository does not work.
Reason: Either the username or the password is not valid.

I have been to the wiki and read the setup troubleshooting section. The user I'm using to attempt the connection is a JazzAdmin, a JazzUser, has both Author and System licenses assigned, and is both a Member and an Administrator of the project area.

In the RTC advanced properties, the Host Name was blank and apparently defaulted to 127.0.0.1 as that's what showed up in .../rdm/rootservices and ../jazz/process/project-areas, respectively. Thinking perhaps it wanted the real host name I modified that property. After that, rootservices continued to show 127.0.0.1 but project-areas showed the host name.

I attempted to put Host Name back the way it was by simply deleting the value from the Host Name field, but that caused project-areas to use an empty string in place of it instead of reverting to 127.0.0.1.

One final bit of info: trying to launch ../rdm/web/rrc from either the server or any remote machine results in a screen that says "Loading..." and sits there forever.

Obviously, I'm missing some essential piece of the puzzle. Any ideas or hints would be appreciated.

2 answers



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Thomas Mathews (10614) | answered Nov 03 '09, 9:47 a.m.
JAZZ DEVELOPER
To resolve this error I would just recommend verifying what URL did you use to configure your RRC Server, I would suggect instead of using localhost please try: https://servername:9443/rdm/setup , also it would be a good idea to use either the IP address or the server name and to also specify it as the Jazz Foundation Server URL:

https://servername:9443/rdm/setup

Please try the following:

If you still are receiving the error and you havn't created any projects or workspace previously then I think it would be a good idea to just re-install the server components since this configuration could already be configured incorrectly.

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Halil Bahadır (1113924) | answered Nov 04 '09, 2:12 a.m.
To resolve this error I would just recommend verifying what URL did you use to configure your RRC Server, I would suggect instead of using localhost please try: https://servername:9443/rdm/setup , also it would be a good idea to use either the IP address or the server name and to also specify it as the Jazz Foundation Server URL:

https://servername:9443/rdm/setup

Please try the following:

If you still are receiving the error and you havn't created any projects or workspace previously then I think it would be a good idea to just re-install the server components since this configuration could already be configured incorrectly.



Hi,

The tricky part is always use the same hostname / IP everywhere you entered. From the start page of the setup --> https://hostname:9443/rdm/setup also use the same "hostname" in the configuration pages.

If you write in the address bar --> https://localhost:9443/rdm/setup
but use hostname in the configuration page details. Possible to get the error.

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