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How can we re-enable the email notifications in a RTC project?

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javier guerra
(11●1) edited
Jan 29 '19, 11:49 a.m.
We work in  two RTC projects:
-Sales Model and Incentives SAFe
-Global GSI Operations
Until today we were receiving emails every time there was an update in an item we were subscribed. These emails are not being sent anymore. How can we re-enable them?

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David Lafreniere
FORUM MODERATOR / JAZZ DEVELOPER (4.8k●7) Jan 29 '19, 11:51 a.m.

Take a look at the web page at: https://<server-location>/jts/admin, and look on the left under "Configuration" and click on "Email Settings". Make sure these settings are all correct. There is even a "Test Email Button" at the top right.

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javier guerra
Jan 29 '19, 12:42 p.m.
Hi David, thank you. I am not sure if I have well understood. I have tried to access this url:   https://igartc02.swg.usma.ibm.com/jts/admin but I am receiving this message: SRVE0255E: A WebGroup/Virtual Host to handle /jts/admin has not been defined.

David Lafreniere
FORUM MODERATOR / JAZZ DEVELOPER Jan 29 '19, 8:23 p.m.
Try https://<server-location>/ccm/admin

javier guerra
Jan 30 '19, 5:20 a.m.
I got the same message: SRVE0255E: A WebGroup/Virtual Host to handle igartc02.swg.usma.ibm.com:443 has not been defined.

David Lafreniere
FORUM MODERATOR / JAZZ DEVELOPER Jan 30 '19, 7:51 a.m.
Are you sure you are using the right URL for your server? I suspect you are leaving out the port (which is 9443 by default). If an admin verifies all the info on that page, and can't send a test email... start looking through the server logs to find the exception related to the issue.

Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Jan 30 '19, 8:36 a.m.
There should be an administrator for these projects that  1. Knows the URI's for the servers and 2. Konws how to do basic administration for the system 3. Makes sure the systems are backed up ans maintained Contact the owner of the system to contact the organisation that does the administration to contact an administrator.

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Question asked: Jan 29 '19, 6:43 a.m.

Question was seen: 5,322 times

Last updated: Jan 30 '19, 8:36 a.m.

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