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question asked: Jan 29 '19, 6:43 a.m.
question was seen: 2,612 times
last updated: Jan 30 '19, 8:36 a.m.

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How can we re-enable the email notifications in a RTC project?

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javier guerra (11●1) | asked Jan 29 '19, 6:43 a.m.
edited Jan 29 '19, 11:49 a.m. by David Lafreniere (4.8k●7)
We work in  two RTC projects:
-Sales Model and Incentives SAFe
-Global GSI Operations
Until today we were receiving emails every time there was an update in an item we were subscribed. These emails are not being sent anymore. How can we re-enable them?

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David Lafreniere (4.8k●7) | answered Jan 29 '19, 11:51 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

Take a look at the web page at: https://<server-location>/jts/admin, and look on the left under "Configuration" and click on "Email Settings". Make sure these settings are all correct. There is even a "Test Email Button" at the top right.

Comments
javier guerra commented Jan 29 '19, 12:42 p.m.
Hi David, thank you. I am not sure if I have well understood. I have tried to access this url:
 

but I am receiving this message:

SRVE0255E: A WebGroup/Virtual Host to handle /jts/admin has not been defined.

David Lafreniere commented Jan 29 '19, 8:23 p.m.
FORUM MODERATOR / JAZZ DEVELOPER

Try https://<server-location>/ccm/admin

javier guerra commented Jan 30 '19, 5:20 a.m.

I got the same message:

SRVE0255E: A WebGroup/Virtual Host to handle igartc02.swg.usma.ibm.com:443 has not been defined.

David Lafreniere commented Jan 30 '19, 7:51 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
Are you sure you are using the right URL for your server? I suspect you are leaving out the port (which is 9443 by default).

If an admin verifies all the info on that page, and can't send a test email... start looking through the server logs to find the exception related to the issue.
Ralph Schoon commented Jan 30 '19, 8:36 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

There should be an administrator for these projects that 

1. Knows the URI's for the servers and
2. Konws how to do basic administration for the system
3. Makes sure the systems are backed up ans maintained

Contact the owner of the system to contact the organisation that does the administration to contact an administrator.

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