How can we re-enable the email notifications in a RTC project?
One answer
Take a look at the web page at: https://<server-location>/jts/admin, and look on the left under "Configuration" and click on "Email Settings". Make sure these settings are all correct. There is even a "Test Email Button" at the top right.
Comments
Hi David, thank you. I am not sure if I have well understood. I have tried to access this url:
but I am receiving this message:
SRVE0255E: A WebGroup/Virtual Host to handle /jts/admin has not been defined.
I got the same message:
SRVE0255E: A WebGroup/Virtual Host to handle igartc02.swg.usma.ibm.com:443 has not been defined.
Are you sure you are using the right URL for your server? I suspect you are leaving out the port (which is 9443 by default).
If an admin verifies all the info on that page, and can't send a test email... start looking through the server logs to find the exception related to the issue.
There should be an administrator for these projects that
1. Knows the URI's for the servers and
2. Konws how to do basic administration for the system
3. Makes sure the systems are backed up ans maintained
Contact the owner of the system to contact the organisation that does the administration to contact an administrator.