Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

cannot get notification when I reset password for new user

Questions
Tags
Users
Badges
samuel wang
(32●19●23) Apr 21 '14, 2:50 p.m.
I only use Rational Team Concert - Developer,  but I am not able to get email notification when I reset password  for a new user, I got message from the admin console: "The password was reset. An e-mail containing the new password was sent to user1."
I was able to get it, but there was problem in my workspace, so I uninstalled it and re-insatll it again, after that, I am not able to get email.

0 votes

Comments
Stephanie Bagot
FORUM MODERATOR / JAZZ DEVELOPER Apr 22 '14, 3:13 p.m.

Are any emails going through? ie for work item creation etc?

1 answer
3,484 views
0 votes

One answer

Permanent link
samuel wang
(32●19●23) Apr 22 '14, 3:29 p.m.
I did not use work item, but created one just now, did not use template,  could not get email, I am the subscriber.

0 votes

Comments
Stephanie Bagot
FORUM MODERATOR / JAZZ DEVELOPER Apr 22 '14, 3:52 p.m.

OK - check if other users are getting emails. If they aren't it may be an issue with the configuration from JTS or your SMTP server.
If other users are getting emails, perhaps it is an issue with the way your email is configured.

Deleting and re-creating your workspace shouldn't affect emails though, so that may be a red herring as cause.

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Apr 21 '14, 2:50 p.m.

Question was seen: 3,484 times

Last updated: Apr 22 '14, 3:52 p.m.

Confirmation Cancel Confirm