Some services are stuck for hours till restart in CCM
I see in Active services that the "com.ibm.team.reports.service.internal.ReportRestService.postRenderQuery" is stuck for more than 20 hours. The only way to get rid of them is to restart the CCM server.
We are on CLM 6.0.5 iFix 004.
Any idea how we could trace back to this issue? the user doesn't remember the activities. I am wondering if it is possible to find out what "com.ibm.team.reports.service.internal.ReportRestService.postRenderQuery" translates to
One answer
Hi Karthik,
did you consider mBeans to monitor your Jazz instance as per https://jazz.net/wiki/bin/view/Deployment/CLMMonitoringMBeans ? Maybe Active Services Summary would allow you to catch the postRenderQuery a bit earlier to find out who dunnit.
Also maybe https://jazz.net/help-dev/clm/index.jsp?topic=/com.ibm.rational.reporting.admin.doc/topics/t_cancel_report.html would be of help?
- Arne
Comments
Karthik Krishnan
Jun 27 '18, 7:44 a.m.i've opened a Case regarding this.
Don Yang
Jun 28 '18, 9:24 p.m.the log file may reveal more clues. It is likely that ccm report(widget in dashboard for example) may have problems for example, set wrong parameters etc so that the report can not be rendered properly