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Some services are stuck for hours till restart in CCM

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Karthik Krishnan
(909●19●130●170) Jun 27 '18, 12:37 a.m.
I see in Active services that the "com.ibm.team.reports.service.internal.ReportRestService.postRenderQuery" is stuck for more than 20 hours. The only way to get rid of them is to restart the CCM server.

We are on CLM 6.0.5 iFix 004.

Any idea how we could trace back to this issue? the user doesn't remember the activities. I am wondering if it is possible to find out what "com.ibm.team.reports.service.internal.ReportRestService.postRenderQuery" translates to

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Karthik Krishnan
Jun 27 '18, 7:44 a.m.
i've opened a Case regarding this.

Don Yang
Jun 28 '18, 9:24 p.m.
the log file may reveal more clues. It is likely that ccm report(widget in dashboard for example) may have problems for example, set wrong parameters etc so that the report can not be rendered properly

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Ulf Arne Bister
(1.3k●4●13) Jun 29 '18, 3:56 p.m.

 Hi Karthik,


did you consider mBeans to monitor your Jazz instance as per https://jazz.net/wiki/bin/view/Deployment/CLMMonitoringMBeans ? Maybe Active Services Summary would allow you to catch the postRenderQuery a bit earlier to find out who dunnit.

- Arne

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Karthik Krishnan
Jul 03 '18, 8:26 a.m.
We have some MBeans active but not all. From the Case (PMR) so far I understood that this could be becasue of the widget.

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Question asked: Jun 27 '18, 12:37 a.m.

Question was seen: 4,952 times

Last updated: Jul 03 '18, 8:26 a.m.

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