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question asked: Apr 26 '18, 6:02 a.m.
question was seen: 1,727 times
last updated: Apr 26 '18, 7:08 a.m.

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DCC application stopped working

0
Kunal N (87●28●62) | asked Apr 26 '18, 6:02 a.m.
edited Apr 26 '18, 6:13 a.m.

Hi All,

We had DCC application up and running. Now recently we have obsereved when we click on DCC application we get below error message:

Error 503: CRJAZ1173W The com.ibm.rational.datacollection.service.internal.web.IWebRedirector service is not available.


If we try and access dcc applicaton using link : https://localhost:9443/dcc/admin, the webpage gets loaded ad we can see the dcc admin screen with below error:

CRJAZ2679E The JTS version could not be determined because the JTS rootservices document at "https://llocalhost:9443/jts/rootservices" could not be fetched or does not have an about services URI.

Also we have observed that when we enter link : https://localhost:9443/dcc/admin our logged in user for CLM gets switched to deafult ADMIN user however this user was disabled during initial setup.

Enviornment details:

CLM 6.0.4
WAS 8.5.5
IHS
OS : RHEL 7
Database : DB2


Thank you,
Kunal Nigade

Accepted answer

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Ralph Schoon (63.5k●3●36●46) | answered Apr 26 '18, 7:08 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Please file a PMR with support.

Kunal N selected this answer as the correct answer

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