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How to tag work item "silently" (without Email Notification)?

Ralf Flechsig (1015) | asked Oct 10 '17, 5:14 a.m.
edited Oct 10 '17, 5:16 a.m.

Tagging of work items is a quite powerful instrument.

Unfortunately some "tags" are interesting for "some people" but not "for all".

Therefore it would nice to have the possibility to "tag work items silently".
Without a Notification sent to all "involved" (like owner, creator, subscribers).
Especially on "bulk / planning" activities, a huge email flood might be caused,
although most people (developers) just don't care about "planner's tags".

In history it will nevertheless appear, who tagged it and when.

Is this possible with RTC? (especially with Eclipse client)
If not via Eclipse - perhaps via script / plain java api?

And I would avoid the "developers" to configure their "Email notification settings" for that.
Because "some tags" might be interesting for them. Typically the "tagger" knows "which might be interesting for the developer and which not".

Regards Ralf

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Ralph Schoon (62.3k33643) | answered Oct 10 '17, 5:19 a.m.
edited Oct 10 '17, 6:26 a.m.

Ralf, there is nothing like "uninteresting" and how should an algorithm know anyway or which user is interested or not?

The API allows to avoid sending notifications altogether e.g. to allow silent updates. See in 6.0.3 and beyond.

You could create a mechanism that does not notify anyone. has that built in as a flag.

Ralf Flechsig selected this answer as the correct answer

Ralf Flechsig commented Oct 10 '17, 5:40 a.m. | edited Oct 10 '17, 12:47 p.m.

I don't expect an "algorithm" to detect/handle that.

I expect the "human which is adding a tag" to say "this tag is just for me -> no need to notify owner automatically".

Following your links I think the "SKIP_MAIL" is probably the functionality, I was looking for.

I am just not sure, whether all "planners / taggers" will use "scripts".

For "Web Client" or "Eclipse Client" there is no "Skip-Mail & Save" possibility? Is this understanding correct?

Ralph Schoon commented Oct 10 '17, 6:27 a.m. | edited Oct 10 '17, 6:27 a.m.

 Ralf, the option is all or nothing and it can only be used by automation/extensions you write.

The normal UI and functionality does not provide this option at all.

Geoffrey Clemm commented Oct 10 '17, 12:59 p.m.

 Adding a "silent save" option would certainly be a reasonable enhancement request.   Please feel free to submit it.

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