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question asked: Oct 04 '17, 3:11 p.m.
question was seen: 3,586 times
last updated: Oct 04 '17, 3:11 p.m.

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Unable to login to RQM due to permission denied errors.

0
Ted Mayer (476●4●9) | asked Oct 04 '17, 3:11 p.m.

When trying to login to RQM, we are seeing the following error message:

**********************************************************
You have successfully logged into Jazz Team Server but you are not authorized to access Rational Quality Manager.

Forbidden

Return to the Log in screen.
**********************************************************

Reviewing the qm.log file, I noticed that the log file was flooded with the following error message:

2017-09-21 08:38:58,308 [qm: AsynchronousTaskRunner-0 @@ 08:38]  WARN
ity.discovery.internal.CompatibilityFriendsService  - Unable to update remote friends, so using the last fetched state
com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException: Forbidden
    at
com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.createExceptionFromResponse(CrossServerHttpClient.java:848)
    at
com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.checkResponse(CrossServerHttpClient.java:767)


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Ted Mayer (476●4●9) | answered Oct 04 '17, 3:11 p.m.

This behavior that can cause this is when:

-The functional user did not have an internal license assigned.
-The functional user was archived.

Looking in jts/admin it was noticed that the qm_user had been archived.

un-archiving the qm_user user account, users are now able to login to RQM with no problems.

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