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Unable to login to RQM due to permission denied errors.

Ted Mayer (47638) | asked Oct 04 '17, 3:11 p.m.

When trying to login to RQM, we are seeing the following error message:

You have successfully logged into Jazz Team Server but you are not authorized to access Rational Quality Manager.


Return to the Log in screen.

Reviewing the qm.log file, I noticed that the log file was flooded with the following error message:

2017-09-21 08:38:58,308 [qm: AsynchronousTaskRunner-0 @@ 08:38]  WARN
ity.discovery.internal.CompatibilityFriendsService  - Unable to update remote friends, so using the last fetched state$RestCommunicationException: Forbidden

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Ted Mayer (47638) | answered Oct 04 '17, 3:11 p.m.

This behavior that can cause this is when:

-The functional user did not have an internal license assigned.
-The functional user was archived.

Looking in jts/admin it was noticed that the qm_user had been archived.

un-archiving the qm_user user account, users are now able to login to RQM with no problems.

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