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question asked: Sep 01 '17, 3:09 p.m.
question was seen: 1,246 times
last updated: Sep 05 '17, 4:52 p.m.

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How do I configure the Task owner field in RTC so that the assigned owner is notified when assigned?

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A S (58●5●30) | asked Sep 01 '17, 3:09 p.m.

 I am not being notified when a task is assigned to me.

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Kevin Ramer (4.5k●8●183●200) | answered Sep 01 '17, 3:13 p.m.

One thing I would check is your E-mail settings.   In the WebUI, choose View My Profile and Licenses from the pulldown where your name appears ( upper right corner ).   Click on Mail Configuration on the left.  There are 4 columns:  Creator / Owner / Modifier / Subscriber and one row labeled Owner changed.  


A S selected this answer as the correct answer
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A S commented Sep 04 '17, 5:12 p.m.

 Thanks.  I had seen that, but not realized it needed to be configured.  It worked.

A S commented Sep 05 '17, 4:52 p.m.

This needs to an out of the box set up that a person assigned a task as owner should get notified.  I will submit a request to make it in RTC.

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