It's all about the answers!

Ask a question

How do I configure the Task owner field in RTC so that the assigned owner is notified when assigned?


A S (58418) | asked Sep 01 '17, 3:09 p.m.

 I am not being notified when a task is assigned to me.

Accepted answer


permanent link
Kevin Ramer (4.5k6173191) | answered Sep 01 '17, 3:13 p.m.

One thing I would check is your E-mail settings.   In the WebUI, choose View My Profile and Licenses from the pulldown where your name appears ( upper right corner ).   Click on Mail Configuration on the left.  There are 4 columns:  Creator / Owner / Modifier / Subscriber and one row labeled Owner changed.  


A S selected this answer as the correct answer

Comments
A S commented Sep 04 '17, 5:12 p.m.

 Thanks.  I had seen that, but not realized it needed to be configured.  It worked.


A S commented Sep 05 '17, 4:52 p.m.

This needs to an out of the box set up that a person assigned a task as owner should get notified.  I will submit a request to make it in RTC.

Your answer


Register or to post your answer.