DWA DOORS Web Access installation failed
Andrew Clement (727●19●70)
| asked Apr 26 '17, 1:48 a.m.
retagged Jan 30 '18, 2:25 a.m. by Minakshi Jaint (511●3)
I am using DOORS 9.6.1.6 and I would like to install and use DWA (DOORS Web Access).
I clicked on IBM_Rational_DOORS_Web_Access.exe and the program exited immediately.
What could be the issue?
|
Accepted answer
To see the error message, you should run IBM_Rational_DOORS_Web_Access.exe under command prompt.
1) Open a command prompt
2) cd into the directory where IBM_Rational_DOORS_Web_Access.exe is
3) Run IBM_Rational_DOORS_Web_Access.exe under command prompt
You should be able to see error messages.
For example,
PS C:\Users\Administrator> cd .\Desktop
PS C:\Users\Administrator\Desktop> .\IBM_Rational_DOORS_Web_Access.exe
LaunchAnywhere Error: Could not find a valid Java virtual machine to load.
You may need to reinstall a supported Java virtual machine.
From above example, IBM_Rational_DOORS_Web_Access.exe could not find a supported Java virtual machine.
I workaround this issue by adding a jre directory in the PATH environment variable before launching IBM_Rational_DOORS_Web_Access.exe.
Andrew Clement selected this answer as the correct answer
|
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.
Comments
Online help documentation related to troubleshooting DWA installation and configuration:
https://www.ibm.com/support/knowledgecenter/SSYQBZ_9.6.1/com.ibm.rational.dwa.install.doc/topics/c_troubleshooting.html