DWA DOORS Web Access installation failed

Andrew Clement (727●5●40) | asked Apr 26 '17, 1:48 a.m.
retagged Jan 30 '18, 2:25 a.m. by Minakshi Jaint (511●3)

I am using DOORS 9.6.1.6 and I would like to install and use DWA (DOORS Web Access).

I clicked on IBM_Rational_DOORS_Web_Access.exe and the program exited immediately.

What could be the issue?

Comments

Minakshi Jaint commented Jan 30 '18, 2:24 a.m.

Online help documentation related to troubleshooting DWA installation and configuration:

Accepted answer

permanent link

Howard Hsiao (5.4k●1●7) | answered Apr 26 '17, 1:51 a.m.
JAZZ DEVELOPER

To see the error message, you should run IBM_Rational_DOORS_Web_Access.exe under command prompt.

1) Open a command prompt

2) cd into the directory where IBM_Rational_DOORS_Web_Access.exe is

3) Run IBM_Rational_DOORS_Web_Access.exe under command prompt

You should be able to see error messages.

For example,

PS C:\Users\Administrator> cd .\Desktop

PS C:\Users\Administrator\Desktop> .\IBM_Rational_DOORS_Web_Access.exe

LaunchAnywhere Error: Could not find a valid Java virtual machine to load.

You may need to reinstall a supported Java virtual machine.

From above example, IBM_Rational_DOORS_Web_Access.exe could not find a supported Java virtual machine.

I workaround this issue by adding a jre directory in the PATH environment variable before launching IBM_Rational_DOORS_Web_Access.exe.

Andrew Clement selected this answer as the correct answer