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DWA DOORS Web Access installation failed


Andrew Clement (727334) | asked Apr 26 '17, 1:48 a.m.
retagged Jan 30 '18, 2:25 a.m. by Minakshi Jaint (5113)

I am using DOORS 9.6.1.6 and I would like to install and use DWA (DOORS Web Access).
I clicked on IBM_Rational_DOORS_Web_Access.exe and the program exited immediately.
What could be the issue?


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Minakshi Jaint commented Jan 30 '18, 2:24 a.m.

Online help documentation related to troubleshooting DWA installation and configuration:

https://www.ibm.com/support/knowledgecenter/SSYQBZ_9.6.1/com.ibm.rational.dwa.install.doc/topics/c_troubleshooting.html

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Howard Hsiao (5.4k7) | answered Apr 26 '17, 1:51 a.m.
JAZZ DEVELOPER

 To see the error message, you should run IBM_Rational_DOORS_Web_Access.exe under command prompt.

1) Open a command prompt
2) cd into the directory where IBM_Rational_DOORS_Web_Access.exe is
3) Run IBM_Rational_DOORS_Web_Access.exe under command prompt
You should be able to see error messages.

For example,

PS C:\Users\Administrator> cd .\Desktop
PS C:\Users\Administrator\Desktop> .\IBM_Rational_DOORS_Web_Access.exe
LaunchAnywhere Error: Could not find a valid Java virtual machine to load.

You may need to reinstall a supported Java virtual machine.

From above example, IBM_Rational_DOORS_Web_Access.exe could not find a supported Java virtual machine.
I workaround this issue by adding a jre directory in the PATH environment variable before launching IBM_Rational_DOORS_Web_Access.exe.

Andrew Clement selected this answer as the correct answer

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