It's all about the answers!

Ask a question

Jazz 605 email notifications

Norman Dignard (356690170) | asked May 16 '18, 11:54 a.m.
retagged Jun 28 '19, 10:28 a.m. by Ken Tessier (84117)
We're hitting a block with our exchange /firewall guys on getting emails re-enabled.   Currently somewhere between Jazz and the exchange server - jazz emails are being blocked.  We've asked that they disable is ASA ESMTP and SMTP Inspection or
at least add an exemption to this for Jazz based emails but they kept stating SMTP
is opened between the systems.  SMTP is flowing between the systems in
question.  Can you please stop the private command XXXX <jts server>. 

Can the email engine be configured to stop private cmds or is this the way the new email engine now works ?

Ralph Schoon commented May 17 '18, 3:24 a.m.

I don't get anything in this question.

Accepted answer

permanent link
Norman Dignard (356690170) | answered May 29 '19, 8:54 a.m.

Apparently there is no "fix" to this.  To get around this problem we stood up a postfix server and directed Jazz to it. The postfix server then forwards emails on to our mail relay to our Exchange server.

Rosa Naranjo selected this answer as the correct answer

Rosa Naranjo commented May 29 '19, 9:50 a.m.
I'm glad you found a workaround and thanks for posting it.

Here are some additional references for others as to how this came about.

One other answer

permanent link
Norman Dignard (356690170) | answered May 17 '18, 7:40 a.m.

Below is what our network group is seeing for Jazz emails and they've asked us to disable/stop the "private command":

Number:               7096657

Date:                 8May2018

Time:                 13:11:22

Interface:            SMTP transparent proxy

Origin:               EXTFW1

Type:                 Log

Action:               Reject

Service:              smtp (25)

Source Port:          34955

Source:               AIMTEST_R2 (

Destination:          SMTPRelay (

Protocol:             tcp

Rule:                 98

Rule UID:             {2760B474-3143-4793-AA9E-8AE4B3BB92C4}

Current Rule Number:  98-EXTFW_2018_05_03_Nystedt_1

File Direction:       DMZ to DMZ

Product:              Security Gateway/Management

Reason:               Private command : XXXX jazz-jts

Email Session ID:     {5AF1DA3A-1A-2ED3A8C0-C0000003}

Recipients Number:    0

Control:              SMTP Policy Restrictions

Product Family:       Network

Policy Info:          Policy Name: EXTFW_2018_05_03_Nystedt_1

                      Created at: Thu May 03 10:59:36 2018

                      Installed from: EXTMAN

My question is can this be done in the new Jazz email engine?

Your answer

Register or to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.