Kevin, thank you for your answer.

Let me be more specific about the issue:

- I created a trial RTC 6.0.3 project at jazz.net.
- I installed the client and connected it to my project
- I made some tests, assigning new users, giving them new roles, ets.
- Then, I tried to create a new work item from Eclipse client, but, when I checked it at Project Configuration / Work items, all options (types and attributes, ennumerations, ets) are marked with a gray font and the text "(unconfigured)". I can not see any items, even default work items, but when I look for them in my project, they exist.

I guess there is no reason to execute any quary, as far as I didn't create new instances for default or custom work items.

Was I clearer this time?

Additional comment: I know I can manage work items from web client, but my intention is test it using Eclipse client.

I sort of suspected you were in the project configuration.  In my experience, those (unconfigured) things aren't untouchable, just that they haven't yet been touched.

"Then, I tried to create a new work item"  -- Do you mean new work item type ?

Did you choose a process template other than "Unconfigured Process" ?  If you chose Unconfigured Process it looks like ALL sections of Project Configuration are (unconfigured).

Did you let the project get initialized ?

"Do you mean new work item type ?" - Yes, that is what I mean, but finally I did not create a new one.

"Did you let the project get initialized?" - Good question, I suspected the issue had something to do with some pre-configuration I did not made, because, like you said, ALL sections of Project Configuration are "(unconfigured)".

Can you tell me what should I do to initialize my project?

I've never seen project area configuration not get initialized if one of the "standard" process templates are chosen.  I deliberately chose "Unconfigured Process" to see the outcome.  The Unconfigured Process puts nothing into the configuration of the project.  It's possible to use, but to do anything requires building things 100% or sharing a process configuration.

A better choice ( if there is one given ) would have been Simple Team Process or even Scrum.   Those will fill in most of the basics.

OK, I think I got what you said and I tried this:

- I went to "Process Templates"
- Then, I chose "Scrum" (just to give you an example)
- Then, I checked work items and this time they have not the label "unconfigured"

Anyway, I have the next issue: elements have weird names, like "%scrum_spec_135". I do not know what "template" should I choose to make it work like I want.