automatic subscriptions of workitems.
Hello All,
We are using RTC 6.0.2 and exploring advance customization options.
Currently we have a business use case for automatic subscriptions of
workitems.
Is it possible in RTC to customize a way where everytime a new workitem
is created, the user is automatically subscribed to it ?
We do not want to keep default subscribers as the user might differ
from one workitem to another.
One thought is if a user creates a personal query with certain
conditions(eg: Type:Defect,Summary:xyz)
This would return the defects which part of xyz.
Now when a new defect is raised which satisfies the above conditions,
then the user should automatically be notified via e-mail.
Please suggest the possibilites available.
Thanks in Advance,
Manju
We are using RTC 6.0.2 and exploring advance customization options.
Currently we have a business use case for automatic subscriptions of
workitems.
Is it possible in RTC to customize a way where everytime a new workitem
is created, the user is automatically subscribed to it ?
We do not want to keep default subscribers as the user might differ
from one workitem to another.
One thought is if a user creates a personal query with certain
conditions(eg: Type:Defect,Summary:xyz)
This would return the defects which part of xyz.
Now when a new defect is raised which satisfies the above conditions,
then the user should automatically be notified via e-mail.
Please suggest the possibilites available.
Thanks in Advance,
Manju
One answer
Develop a follow-up action triggered when saving work items. See
https://rsjazz.wordpress.com/2012/08/02/subscribing-to-a-work-item-using-the-java-api/