Error after login to CLM (DNG)"An error has occurred while processing a server request. The server returned this error code: 500"
An error has occurred while processing a server request. The server returned this error code: 500
When i expand the error details it shows.
URL: https://n005125.portsmouth.uk.ibm.com:9445/rm/storedquery/GetUpdatedComments
Error 500: Internal Server Error
vvcConfigUrl must not be null (More info found at entry [6b9b670e7beb6069] in the RM application server log)
Version of tool.
RM Server Log details -
2016-10-11 10:59:45,991 [WebContainer : 18 @@ 10:59 MBoyle@uk.ibm.com <com.ibm.rdm.web.pages.showProjectDashboard@f264c231-0907-4d6c-810f-8d4d4f708ada> /rm/operations] ERROR m.ibm.rdm.fronting.server.services.RMBridgeService - Service Error: Unable to resolve expected configuration.
2016-10-11 10:59:46,007 [WebContainer : 18 @@ 10:59 MBoyle@uk.ibm.com <com.ibm.rdm.web.pages.showProjectDashboard@f264c231-0907-4d6c-810f-8d4d4f708ada> /rm/operations] ERROR ibm.rdm.fronting.server.services.RMRestServiceBase - CRRRS1007E A problem occurred in the Requirements Management (RM) server: Entry [2212bd2c760b56dd]
com.ibm.rdm.fronting.server.exception.BadRequestException: Propagated exception; original message [Configuration uri must not be null]
at com.ibm.rdm.fronting.server.exception.RRSException.newException(RRSException.java:243)
at com.ibm.rdm.fronting.server.exception.RRSException.newException(RRSException.java:789)
at com.ibm.rdm.fronting.server.exception.RRSException.capture(RRSException.java:793)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalServiceExchange.checkError(InternalServiceExchange.java:54)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalServiceExchange.getResponse(InternalServiceExchange.java:37)
at com.ibm.rdm.fronting.server.rrs.operations.internal.OperationsRestService.doPost(OperationsRestService.java:131)
at com.ibm.rdm.fronting.server.services.RMRestService.doPostInternal(RMRestService.java:89)
at com.ibm.rdm.fronting.server.services.RMRestService.runInternalMethod(RMRestService.java:468)
at com.ibm.rdm.fronting.server.services.RMRestService.handleMethod(RMRestService.java:397)
at com.ibm.rdm.fronting.server.services.RMRestService.performService(RMRestService.java:333)
at com.ibm.rdm.fronting.server.services.RMRestServiceBase.service(RMRestServiceBase.java:236)
at com.ibm.rdm.fronting.server.services.RMBridgeService.service(RMBridgeService.java:131)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at com.sun.proxy.$Proxy146.service(Unknown Source)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestService(AbstractTeamServerServlet.java:970)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2521)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2316)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.access$0(AbstractTeamServerServlet.java:2301)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet$1.service(AbstractTeamServerServlet.java:246)
at com.ibm.team.repository.service.internal.compatibility.auth.DelegatedAuthHandler$1.run(DelegatedAuthHandler.java:250)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleAuthentication(AbstractTeamServerServlet.java:2019)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1769)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1232)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:781)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:480)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3926)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1007)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:287)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1049)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:643)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)
Caused by: com.ibm.rdm.fronting.server.exception.BadRequestException: Configuration uri must not be null
at com.ibm.rdm.fronting.server.exception.RRSException.newException(RRSException.java:243)
at com.ibm.rdm.fronting.server.exception.RRSException.newBadRequestParametersException(RRSException.java:125)
at com.ibm.rdm.fronting.server.exception.RRSException.newBadRequestException(RRSException.java:133)
at com.ibm.rdm.fronting.server.rrs.operations.internal.CheckPermissions.executeServiceRequest(CheckPermissions.java:105)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalDefaultPartitionerFactory$1ExecuteServiceRequest.call(InternalDefaultPartitionerFactory.java:29)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalDefaultPartitionerFactory$1ExecuteServiceRequest.call(InternalDefaultPartitionerFactory.java:1)
at com.ibm.rdm.fronting.server.core.spi.DefaultPartitionerFactory$1DefaultExecutor.call(DefaultPartitionerFactory.java:76)
at com.ibm.rdm.fronting.server.core.spi.DefaultPartitionerFactory$1DefaultExecutor.call(DefaultPartitionerFactory.java:1)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalCoreServices.handleExecutables(InternalCoreServices.java:704)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalCoreServices.execute(InternalCoreServices.java:402)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalCoreServices.executeRequestSequences(InternalCoreServices.java:1134)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalCoreServices.handleRequestSequences(InternalCoreServices.java:1082)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalCoreServices.execute(InternalCoreServices.java:357)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalCoreServices.execute(InternalCoreServices.java:253)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalCoreServices.execute(InternalCoreServices.java:246)
at com.ibm.rdm.fronting.server.core.jpi.internal.InternalCoreServices.bulk(InternalCoreServices.java:232)
at com.ibm.rdm.fronting.server.core.CoreServices.bulk(CoreServices.java:144)
at com.ibm.rdm.fronting.server.core.CoreServices.bulk(CoreServices.java:68)
at com.ibm.rdm.fronting.server.rrs.operations.internal.OperationsRestService.doPost(OperationsRestService.java:123)
... 63 more
IServiceRequests
CheckPermissions.INTERNAL <com.ibm.rrs.team.saveArtifact,null,https://n005125.portsmouth.uk.ibm.com:9445/rm/process/project-areas/_WGXq0HmOEea6OOsTXLjtNA>
OperationsService.REPORT <com.ibm.rrs.team.saveArtifact,null,https://n005125.portsmouth.uk.ibm.com:9445/rm/process/project-areas/_WGXq0HmOEea6OOsTXLjtNA>
Request
--Not Provided--
Response
--Not Provided--
Accepted answer
https://jazz.net/forum/questions/205309/rtc-6-crrrw7553e-a-message-that-was-received-from-the-server-indicates-an-error-with-no-specific-handler
This means that you can try to apply the latest iFix (newer than 003, which includes Maintenance Item 363620) and see if it resolves the issue.
Alternatively, you can try the solution in this technote.
http://www-01.ibm.com/support/docview.wss?uid=swg21977030
Comments
Great, Thanks for the response. We have run the repotools re-index and that has resolved the problem for now. But should it reoccur as is suggested we shall look at deploying the ifix.
Hello,
I have installed the last version 6.0.3 and I have the same problem ... Problem : there is no iFix and the reindex doesn't resolve the problem
Have you got an idea ?
It's likely a new issue and you should open a new post, or contact IBM Support. I see that you also posted to the resolved Maintenance Item 363620, and I doubt that anybody is still tracking it.
One other answer
I have found my problem.
DNG is not compatible with nginx ... I have adapted the reverse proxy configuration following this link :
https://jazz.net/wiki/bin/view/Deployment/ConfiguringNGINXReverseProxy