ID CRRRW7291E The server request to retrieve user permissions could not be completed.

Hi, We recently upgraded to CLM 4001 and are having issues uploading project templates in RM (Manage Project Properties > Templates > Project Templates > Upload Template). Two errors appear separately. The most common one is the first one listed below. However at other times, the second one appears.

Any help on the below errors, would be greatly appreciated...

I installed Firebug, and the main errors are in the Firebug console are:

• Error: timeout exceeded
  					
  					
  					

• RDMClient.doMultiRequest failed undefined
  					
  					
  					

• [Exception... "Failure"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: https://xxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi :: <TOP_LEVEL> :: line 15"  data: no]
  					
  					
  					

The JTS errors are these:

ID CRRRW7291E  The server request to retrieve user permissions could not be completed.

[Exception... "Failure" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: https://xxxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi :: :: line 15" data: no]

ID CRRRW7291E  The server request to retrieve user permissions could not be completed.

1.  INVALID_STATE_ERR: DOM Exception 11"

2."Error: An attempt was made to use an object that is not, or is no longer, usable. at Object.dojo.clone (https://xxxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:15:16395)↵    at Object.dojo.clone (https://xxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:15:16471)↵    at Object.dojo.clone (https://xxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:15:16471)↵    at Object.<anonymous> (https://xxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:21274:14)↵    at https://xxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:15:15340↵    at _102 (https://xxxx9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:15:27198)↵    at _100 (https://xxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:15:27015)↵    at resolve.callback (https://xxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:15:27667)↵    at _b (https://xxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:9084:4)↵    at https://xxxx:9443/rm/web/_js/?include=A~&etag=elcYQumfoY_en_US&_proxyURL=%2Frm&ss=7YHi:9067:1"

I have gone through the catalina.out and rm.log, there are a number of these in the logs which go on and on: RRC [http-bio-9443-exec-4469] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      pragma: no-cache
RRC [http-bio-9443-exec-4469] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      cache-control: no-cache
RRC [http-bio-9443-exec-4469] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Request-URI: https://xxx:9443/rm/types?resourceContext=https%3A%2F%2Fxxx%3A9443%2Fjts%2Fprocess%2Fproject-areas%2F_oVOJ8ND_EeGpmNd7o6mu8wRRC
RRC [http-bio-9443-exec-4469] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      X-com-ibm-rdm-request-correlation-id: RRC_WEBUI_0.12375666925032558