It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×5,918
×4,314
×2,349

question asked: Sep 20 '16, 2:48 p.m.
question was seen: 2,248 times
last updated: Sep 22 '16, 9:47 p.m.

Related questions

I'm missing the internal key RM Data Collector after an upgrade from 5.0.2 to 6.0.2 and a server rename

0
Mark Blaschke (29●10) | asked Sep 20 '16, 2:48 p.m.
After a tedious process of upgrade from 5.0.2 to 6.02, a server rename I found all the internal keys were missing.

Using this forum entry : https://jazz.net/forum/questions/158089/missing-internal-licenses-after-upgrade-to-clm-500 I was able to find almost all the missing internal keys. I'm still unable to find the RM Data Collector key.

I also used https://<server-name>/rm/licensekey to retrieve the RM-Application Internal key, but not the RM Data Collector key

Does someone have a suggestion of how to recover the RM Data Collector internal key?

One answer

Most liked answers ↑|Newest answers|Oldest answers

1
permanent link
Mark Blaschke (29●10) | answered Sep 20 '16, 2:59 p.m.
I found them at:
https://<server-name>/rm/etllicensekey and the other missing key at
https://<server-name>/rm/trslicensekey

These can be found along with /rm/licensekey in the https://<server-name>/rm/scr output

under the node: licenseKeyProvider

Would IBM consider making this license key management consistent with the other CLM artifact types - they all store their respective keys in a zip file.
Comments
Donald Nong commented Sep 22 '16, 6:23 a.m.

JTS should pull those license keys automatically when the application is first registered to JTS and when starting up. Can you please contact Support and confirm that whether it is a defect?

Mark Blaschke commented Sep 22 '16, 9:00 a.m. | edited Sep 22 '16, 9:08 a.m.

This was an upgrade for 602, and so were the keys there after the install? I can' be 100% sure, but I believe they were. I have already contacted support, their response was to do what I had done, described above.

Donald Nong commented Sep 22 '16, 9:47 p.m.

It may be a rare case. While I "believe" it is a defect, the developers will have to final say.

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.