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Editing artifacts results in Locked Artifact RequestError

When users try to edit any artifact, the following error pops up.

It was working before.
This issue happens to all artifacts and all users.

2 votes


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The most probable cause is that rm_user does not have appropriate license assigned.
 
To confirm, check rm.log and see if you can see a similar entry around the time when the user got the RequestError.

2016-08-16 14:18:22,705 [             WebContainer : 11]  INFO m.rdm.fronting.server.license.ILicenseCheckService  - An error response was received from the Jazz Team Server. Status=400.  Message: CRJAZ1848E To perform the "com.ibm.rrs.saveComment" operation, the user (userid="rm_user") must have one of the following licenses that are installed on the server: Developer-Floating, Contributor, Contributor, Quality Professional-Floating, Analyst-Floating, Contributor, Contributor, Developer for IBM Enterprise Platforms. The server administrator can assign licenses. 
Current User: https://clmserver:9443/jts/users/rm_user 

Once confirmed, this issue can be resolved by assigning one of the licenses to rm_user:
Developer-Floating, Contributor, Contributor, Quality Professional-Floating, Analyst-Floating, Contributor, Contributor, Developer for IBM Enterprise Platforms.
Andrew Clement selected this answer as the correct answer

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Question details

Question asked: Aug 16 '16, 5:17 a.m.

Question was seen: 1,559 times

Last updated: Aug 16 '16, 5:37 a.m.

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