It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×6,033
×5,945

question asked: Aug 16 '16, 5:17 a.m.
question was seen: 1,510 times
last updated: Aug 16 '16, 5:37 a.m.

Related questions

Editing artifacts results in Locked Artifact RequestError

2
Andrew Clement (727●24●73) | asked Aug 16 '16, 5:17 a.m.
edited Aug 16 '16, 5:23 a.m.
When users try to edit any artifact, the following error pops up.

It was working before.
This issue happens to all artifacts and all users.

Accepted answer

3
permanent link
Howard Hsiao (5.5k●1●7) | answered Aug 16 '16, 5:37 a.m.
JAZZ DEVELOPER
edited Aug 16 '16, 5:37 a.m.
The most probable cause is that rm_user does not have appropriate license assigned.
 
To confirm, check rm.log and see if you can see a similar entry around the time when the user got the RequestError.

2016-08-16 14:18:22,705 [             WebContainer : 11]  INFO m.rdm.fronting.server.license.ILicenseCheckService  - An error response was received from the Jazz Team Server. Status=400.  Message: CRJAZ1848E To perform the "com.ibm.rrs.saveComment" operation, the user (userid="rm_user") must have one of the following licenses that are installed on the server: Developer-Floating, Contributor, Contributor, Quality Professional-Floating, Analyst-Floating, Contributor, Contributor, Developer for IBM Enterprise Platforms. The server administrator can assign licenses. 
Current User: https://clmserver:9443/jts/users/rm_user 

Once confirmed, this issue can be resolved by assigning one of the licenses to rm_user:
Developer-Floating, Contributor, Contributor, Quality Professional-Floating, Analyst-Floating, Contributor, Contributor, Developer for IBM Enterprise Platforms.
Andrew Clement selected this answer as the correct answer

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.