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Editing artifacts results in Locked Artifact RequestError


Andrew Clement (7271869) | asked Aug 16 '16, 5:17 a.m.
edited Aug 16 '16, 5:23 a.m.
When users try to edit any artifact, the following error pops up.

It was working before.
This issue happens to all artifacts and all users.

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Howard Hsiao (5.5k17) | answered Aug 16 '16, 5:37 a.m.
JAZZ DEVELOPER
edited Aug 16 '16, 5:37 a.m.
The most probable cause is that rm_user does not have appropriate license assigned.
 
To confirm, check rm.log and see if you can see a similar entry around the time when the user got the RequestError.

2016-08-16 14:18:22,705 [             WebContainer : 11]  INFO m.rdm.fronting.server.license.ILicenseCheckService  - An error response was received from the Jazz Team Server. Status=400.  Message: CRJAZ1848E To perform the "com.ibm.rrs.saveComment" operation, the user (userid="rm_user") must have one of the following licenses that are installed on the server: Developer-Floating, Contributor, Contributor, Quality Professional-Floating, Analyst-Floating, Contributor, Contributor, Developer for IBM Enterprise Platforms. The server administrator can assign licenses. 
Current User: https://clmserver:9443/jts/users/rm_user 

Once confirmed, this issue can be resolved by assigning one of the licenses to rm_user:
Developer-Floating, Contributor, Contributor, Quality Professional-Floating, Analyst-Floating, Contributor, Contributor, Developer for IBM Enterprise Platforms.
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