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question asked: Aug 01 '16, 9:22 a.m.
question was seen: 1,838 times
last updated: Aug 01 '16, 9:58 a.m.

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Can I create qm_user in RTC registry for use with QM Build Provider ?

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Kevin Ramer (4.5k●9●186●201) | asked Aug 01 '16, 9:22 a.m.
Scenario:  CLM 6.0.2 recently upgraded from v5.0.2   RQM users report that build results do not appear in their QM projects.   I have repaired this by adding qm_user to the RTC side for the QM Consumer.  However,  today we have a repeat of this issue where QM and CCM do not share JTS and the JTS managing the CCM side has NO QM applications, thus no qm_user.  

Can I create the qm_user in the JTS and let it propagate out to the RTC then use that new ID on the RTC Consumer to effectively gather build records ?


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Kevin Ramer (4.5k●9●186●201) | answered Aug 01 '16, 9:58 a.m.
Well, being the intrepid explorer and the fact that customer was leaning toward hovering....  I ran repotools-jts -createUser on the RTC side JTS, let the ID propagate.   I then added the new qm_user as the user id for the QM Consumer on the RTC side and after about 15 minutes wait, fresh build records are now in the QM project area.

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