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Why can't I search artifcats in RM?


David Sakoda (2126) | asked Jun 06 '16, 4:14 p.m.
edited Jun 07 '16, 1:01 a.m. by Geoffrey Clemm (30.1k33035)
 I upgrade from 5.0.2 to 6.0.2.
I'm missing a bunch of collections and modules
I cannot create a new artifact, it hangs when trying to load artifact type.
I cannot search Artifacts in quick search.
I cannot browse artifact

But if i go to CM and find a workitem link with the RM link, it appears. so they're there somewhere.

Defect links from a work item in CM:

sorry, i don't have enough reps to upload a screenshot. i'll try and post them somwhere


I already tried reindexing RM db with repotools-jts.bat

2016-06-05 23:40:09,910 CRJZS5347I Indexing: resumed
2016-06-05 23:40:42,567 CRJZS5586I Reindexing : Finished processing "triple history" indices for private applications in 141 ms 
2016-06-05 23:40:51,739 CRJZS5586I Reindexing : Finished processing "text history" indices for private applications in 16 ms 
2016-06-05 23:40:56,317 CRJZS5579I Reindexing : Deleting "text live" indices for private applications ...
2016-06-05 23:40:57,177 CRJZS5579I Reindexing : Deleting "triple live" indices for private applications ...
2016-06-05 23:45:40,433 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-05 23:45:46,574 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-05 23:45:52,746 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-05 23:56:00,962 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-05 23:56:07,197 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-05 23:56:13,369 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-06 00:06:21,601 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-06 00:06:27,757 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-06 00:06:33,961 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-06 00:16:42,161 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-06 00:16:48,333 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-06 00:16:54,505 CRJZS0434W The root services document could not be fetched after 3 attempts.
2016-06-06 00:26:05,971 CRJZS5586I Reindexing : Finished processing "text live" indices for private applications in 2709654 ms 
2016-06-06 00:26:06,252 CRJZS5586I Reindexing : Finished processing "triple live" indices for private applications in 2709075 ms 
2016-06-06 00:26:24,768 CRJZS6109I Resources from database //db-server:50000/RM:user=xxxxxxxx;password=xxxxxxxx; were reindexed successfully.
2016-06-06 00:26:24,768 The user "ADMIN" has logged out of the database "/db-server:50000/RM:user=xxxxxxxx;password=xxxxxxxx;".
2016-06-06 00:26:25,237 CRJZS5652I Indexing services are being shut down ...
2016-06-06 00:26:32,174 CRJZS5651I Indexing services finished shutting down in 6937 ms



Comments
David Sakoda commented Jun 06 '16, 4:22 p.m. | edited Jun 06 '16, 9:29 p.m.

here is a work item screen shot from CM showing the rm artifact link



when i click the link -> it actually takes me to the RM app and shows me the requirement


then on the same page, i search it and it cannot be found.



2 answers



permanent link
Donald Nong (14.5k614) | answered Jun 06 '16, 9:30 p.m.
There are some known issues with RM upgraded to 6.0.2. Please contact Support for more details.

permanent link
David Sakoda (2126) | answered Jun 08 '16, 3:11 p.m.
 Thanks Donald. I was getting so many different errors (db and app) I just redid the upgrade from scratch and it's working.  The entire upgrade was large:
RTC  4.0.3 -> 5.0.2 -> 6.0.2 
       -for this step, i did apply all the ifixes for 5.0.2 that may have helped this second round.
DB2 9.7 -> 10.5
Win Serv 2k8 -> 2k12
Tomcat 6 -> 7

All is well now. thank you!

Comments
Donald Nong commented Jun 08 '16, 8:53 p.m.

Glad to hear that it works out for you.

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