Can't execute any predefined report on Quality Manager 5.0.2

• Application server:
• JTS 5.0.2
• RQM 5.0.2
• Database server (SQL Server 2012):
• database: jts_db   user: jts_dbUser
• database: qm_db   user: qm_dbUser
  
• database: dw_db   user: dw_dbUser
  
• The RPTUSER is dw_dbUser for jts/admin and qm/admin.

Is there anything I'm missing to configure? or the steps that I have to follow to discard possible causes?

About the log:

2016-05-09 16:43:40,414 [WebContainer : 15 @@ 07:43 <unauthenticated> <Initial Page Load@e94b32b3-7199-4316-932b-7a27bbf665f2> /jts/auth/authrequired]  WARN .team.repository.servlet.AbstractTeamServerServlet  - CRJAZ1163I TeamRepositoryException processing POST request for com.ibm.team.reports.common.internal.service.IReportRestService.postRenderReport(). CRJAZ1170I The request was made by user "jazzAdmin" from "10.7.53.83".CRJAZ1166I The stack trace hash is CC7F2BD3740F63E3BCBC6FA1DC1C856103BC485C.

com.ibm.team.repository.common.TeamRepositoryException: There are errors evaluating script "importPackage(Packages.com.ibm.rqm.reports.common);

ReportUtil.traceInfo("test_case_coverage.param.validate", "param state = " + params["state"]);

true;":

ReferenceError: "ReportUtil" is not defined. (<inline>#2)

at com.ibm.team.reports.service.birt.internal.BirtReportEngineService.getRenderedReport(BirtReportEngineService.java:381)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

at com.sun.proxy.$Proxy1881.getRenderedReport(Unknown Source)

at com.ibm.team.reports.service.internal.InternalReportService.getRenderedReport(InternalReportService.java:1254)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

at com.sun.proxy.$Proxy1838.getRenderedReport(Unknown Source)

at com.ibm.team.reports.service.internal.ReportRestService$7.run(ReportRestService.java:2003)

at com.ibm.team.reports.service.internal.ReportRestService.internalGetRenderedReport(ReportRestService.java:2031)

at com.ibm.team.reports.service.internal.ReportRestService.getRenderedReport(ReportRestService.java:771)

at com.ibm.team.reports.service.internal.ReportRestService.postRenderReport(ReportRestService.java:1108)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)

at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

at com.sun.proxy.$Proxy1845.postRenderReport(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doModelledRestService(AbstractTeamServerServlet.java:567)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2453)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2244)

at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1761)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)

at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)

at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)

at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)

at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1227)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:776)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:458)

at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)

at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)

at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)

at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)

at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)

at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:909)

at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)

at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)

at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)

at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1862)

Caused by: org.eclipse.birt.report.engine.api.impl.ParameterValidationException: There are errors evaluating script "importPackage(Packages.com.ibm.rqm.reports.common);

ReportUtil.traceInfo("test_case_coverage.param.validate", "param state = " + params["state"]);

true;":

ReferenceError: "ReportUtil" is not defined. (<inline>#2)

at org.eclipse.birt.report.engine.api.impl.EngineTask.validateAbstractScalarParameter(EngineTask.java:805)

at org.eclipse.birt.report.engine.api.impl.EngineTask.access$0(EngineTask.java:767)

at org.eclipse.birt.report.engine.api.impl.EngineTask$ParameterValidationVisitor.visitScalarParameter(EngineTask.java:697)

at org.eclipse.birt.report.engine.api.impl.EngineTask$ParameterVisitor.visit(EngineTask.java:1431)

at org.eclipse.birt.report.engine.api.impl.EngineTask.doValidateParameters(EngineTask.java:681)

at org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.doRun(RunAndRenderTask.java:94)

at org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.run(RunAndRenderTask.java:77)

at com.ibm.team.reports.service.birt.internal.BirtReportEngineService.internalGetRenderedReport(BirtReportEngineService.java:822)

at com.ibm.team.reports.service.birt.internal.BirtReportEngineService.getRenderedReport(BirtReportEngineService.java:375)

... 75 more

Caused by: org.eclipse.birt.core.exception.CoreException: There are errors evaluating script "importPackage(Packages.com.ibm.rqm.reports.common);

ReportUtil.traceInfo("test_case_coverage.param.validate", "param state = " + params["state"]);

true;":

ReferenceError: "ReportUtil" is not defined. (<inline>#2)

at org.eclipse.birt.report.engine.javascript.JavascriptEngine.evaluate(JavascriptEngine.java:287)

at org.eclipse.birt.core.script.ScriptContext.evaluate(ScriptContext.java:154)

at org.eclipse.birt.report.engine.executor.ExecutionContext.evaluate(ExecutionContext.java:772)

at org.eclipse.birt.report.engine.executor.ExecutionContext.evaluate(ExecutionContext.java:752)

at org.eclipse.birt.report.engine.executor.ExecutionContext.evaluate(ExecutionContext.java:728)

at org.eclipse.birt.report.engine.api.impl.EngineTask.validateAbstractScalarParameter(EngineTask.java:790)

... 83 more

Caused by: org.mozilla.javascript.EcmaError: ReferenceError: "ReportUtil" is not defined. (<inline>#2)

at org.mozilla.javascript.ScriptRuntime.constructError(ScriptRuntime.java:3654)

at org.mozilla.javascript.ScriptRuntime.constructError(ScriptRuntime.java:3632)

at org.mozilla.javascript.ScriptRuntime.notFoundError(ScriptRuntime.java:3717)

at org.mozilla.javascript.ScriptRuntime.nameOrFunction(ScriptRuntime.java:1758)

at org.mozilla.javascript.ScriptRuntime.name(ScriptRuntime.java:1697)

at org.mozilla.javascript.gen.c253._c0(<inline>:2)

at org.mozilla.javascript.gen.c253.call(<inline>)

at org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:398)

at org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3065)

at org.mozilla.javascript.gen.c253.call(<inline>)

at org.mozilla.javascript.gen.c253.exec(<inline>)

at org.eclipse.birt.report.engine.javascript.JavascriptEngine.evaluate(JavascriptEngine.java:282)

... 88 more