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question asked: Apr 25 '16, 3:48 a.m.
question was seen: 2,895 times
last updated: Apr 04 '17, 5:22 a.m.

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RTC integration with BMC Remedy using Tasktop Sync

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Sachin Nairy (51●1●13●20) | asked Apr 25 '16, 3:48 a.m.
edited Apr 25 '16, 4:18 a.m. by Ralph Schoon (63.5k●3●36●46)
 Hi,

We are integrating RTC 6.0.1 with Remedy through tasktop sync, its working for built in attribute of remedy, not able to fetch any custom attribute from remedy system, could ou please suggest how to fetch custom attribute from remedy system?

 

Thanks & regards

Sachin 

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Ralph Schoon (63.5k●3●36●46) | answered Apr 25 '16, 4:19 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I would suggest to talk to Tasktop directly. They are probably best suited to answer questions about their products.
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OpsHub Inc (11) | answered Apr 04 '17, 5:22 a.m.

 Hi Sachin,


The integration between RTC and BMC remedy, Opshub provides out of the box approach. We sync entities with both in-built and custom fields with simple mapping between the systems.
 - Supports bidirectional(both ways) sync.
 - Criteria can be configured while syncing the data.
 - Supports comment, attachment and linkage sync.
 - History is supported.
 - No additional API configuration.
 
We support many more features. You can reach out to us for any query or even a customized demo to evaluate us further: http://www.opshub.com/contactus

Thanks,
OpsHub

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