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Error accessing RTC application.

Arun K Sriramaiah (3.2k13477) | asked Apr 15 '16, 10:19 a.m.
edited Apr 15 '16, 10:29 a.m.

In RTC 6.0.1 application. Trying to migrate WAS liberty use registry to LDAP registry. Migrated from WAS liberty to LDAP registry.

All the Application are registered & listed in JTS\Admin page. But when we try  to access the ccm\web or ccm\admin, we get the below error message in web page.

"errorMessage":"$RestCommunicationException: Forbidden","errorClass":"java.lang.RuntimeException","errorTrace":["$MergedFriendsConfigStorage.getFriends(","","","","net.jazz.ajax.service.internal.Friends.getFriends(","net.jazz.ajax.service.internal.DynamicResources$FriendDomains.friendDomains(","net.jazz.ajax.service.internal.DynamicResources$FriendDomains.internalRefresh(","net.jazz.ajax.servlets.ResourceGraph.process(",

Arun K Sriramaiah commented Apr 15 '16, 10:30 a.m.

Note: but ccm/scr its working fine. ava:620)

Arun K Sriramaiah commented Apr 15 '16, 10:32 a.m.

In CCM.log..

ccm: AsynchronousTaskRunner-2 @@ 12:37] ERROR ervice.compatibility.internal.mailer.MailerService  - CRJAZ2513E The email cannot be sent to the Jazz Team Server.$RestCommunicationException: Forbidden
    at sun.reflect.GeneratedMethodAccessor589.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(
    at java.lang.reflect.Method.invoke(

Arun K Sriramaiah commented Apr 15 '16, 10:32 a.m.

Caused by: java.lang.RuntimeException:$RestCommunicationException: Forbidden

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Arun K Sriramaiah (3.2k13477) | answered Apr 15 '16, 10:28 a.m.
Verified all the application has registered correctly under JTS and Discover URL working fine for all the applications.

Note: Due to the WAS liberty user registry migration to LDAP. all the functional users were archived.

 eg: ccm_user has unarchived and all the applications are back and working fine.

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