RMBrowser Add-on plugin error
Hi All,
I am facing some issues while creating a Storyboard format artifact in RDNG 6.0.2. Since it's a legacy artifact graphical format, it requires RM browser add-on plugin. When I try to download it, it gives an error saying the add-on appears to be corrupt. Can anyone please help on this?
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Accepted answer
You will have to be more specific about exactly what the error is.
There is an article which provides troubleshooting tips and suggests some alternative ways to install the plugin: RM browser add-on: Installation and troubleshooting guide https://jazz.net/library/article/1088 Check if it is a compatible browser version Install into a different browser Install with a different version of java etc. Enable trace logging https://jazz.net/library/article/1088#Trace__Logging If you can find the error message check against these messages: https://jazz.net/library/article/1088#Frequently_Asked_Questions_ If it just isn't working, my suggestion would be to try installing using scripts. https://jazz.net/library/article/1088#Scripted_Installation You may need to narrow down the cause by installing the plugin in different client machines and seeing what does and does not work. Adnan Hussain selected this answer as the correct answer
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One other answer
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Hi Ian,
The issue was fixed. It had to do with the version of Mozilla Firefox. I uninstalled the Firefox v.43 and then installed Firefox v.38 and its working perfectly fine now.
Thanks
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Your answer
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