RQM Diagnostics - Background Task Error
Hello,
I have upgraded RQM from version 5.0.2 to version 6.0.1 and the following error appears in the Diagnostics section: Background Task
I have checked the log file and the following appears:
2016-02-19 14:33:12,490 [qm: AsynchronousTaskRunner-0 @@ 14:33] ERROR com.ibm.team.repository - CRJAZ0852I An exception occurred while executing the task "Defect140238RepairTask", contributed by component "com.ibm.team.repository". The task will be removed from the schedule. The error is aparently solved when the server is restarted, but then appears again and again. What could be the issue and what can I do to solve it? Thanks in advance! |
3 answers
Ralph Schoon (63.4k●3●36●46)
| answered Feb 24 '16, 5:46 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
A reasonable approach would be to open a PMR with support.
|
Hi, Leire
If you need a full investigation, please contact support as Ralph suggested. We had seen some similar issue which was caused by database connection being lost when this error was reported. And the below technote helps in that scenario: http://www-01.ibm.com/support/docview.wss?uid=swg21573776 You may want to give it a try. |
I had this same error on my 6.0.1 iFix 1 server. I installed iFix 2a and restarted to fix my problem. The message is now gone.
Comments Hi Michael, thanks for the response.
I have DCC installed with iFix 2a but I don't use LQE. Mine does not re-appear yet. I would log a PMR with the IBM Support team.
I just upgraded to 6.0.1 iFix 4 and the message has come back. I am going to log a PMR ticket with IBM support.
Leire Torres
commented Apr 25 '16, 11:31 a.m.
Hi Michael,
It looks like there is a NPE (Null Pointer Exception) shortly after the system starts up which is causing the problem. Support is looking into why the NPE is happening.
Leire Torres
commented May 11 '16, 3:19 a.m.
Thanks for the update Michael, let´s see if they provide us a solution.
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