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question asked: Jan 21 '16, 8:48 a.m.
question was seen: 3,366 times
last updated: Oct 12 '16, 9:47 a.m.

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Report Builder report keeps loading and never complete when added to a CLM dashboard, how do I fix it?

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Francesco Chiossi (5.7k●1●11●19) | asked Jan 21 '16, 8:48 a.m.
edited Jan 21 '16, 8:57 a.m.
A Report Builder report keeps loading and never complete when added to a CLM dashboard.
The same report works fine when executed directly from Report Builder.
How do I fix it?

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Francesco Chiossi (5.7k●1●11●19) | answered Jan 21 '16, 8:48 a.m.
edited Oct 12 '16, 9:44 a.m.
To resolve the problem you need to re register the Report Builder application (RS) and recreate the friendships:

1) For each application (RQM, RTC, RM and JTS) remove the friendship to RS
2) In JTS, registered application, remove JRS
3) In JTS, register JRS again ( https://server:port/rs/scr )
4) In each of the applications, create the friendship to JRS ( https://server:port/rs/rootservices )
5) In JTS, consumer, approve all the keys.
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Gerard Cregan (61●3) | answered Oct 12 '16, 8:53 a.m.
Step 4 should use https://server:port/rs/rootservices
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Francesco Chiossi commented Oct 12 '16, 9:47 a.m.

Thanks Gerard! Fixed.

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