CRRTC8500E: Server Error: Can not create sandbox at given location
Hi,
I'm trying to setup my Visual Studio Pro 2012 to work with the RTC Client. I'm on Win 7 Enterprise SP1 64bit.
RTC 5.0.2. I appear to have the same licenses as my co-workers. Running Visual Studio as an admin.
I tried re-installing the client itself first via the Installation Manager, then I re-installed the Installation Manager and the client, and then I tried re-doing it all from a fresh Visual Studio install, but no luck. Does anyone know what's going on? I noticed in the error details the Request URI is showing the path in a strange way, but I don't know if that's just the error message.
I can login and setup my workspace, but once I try to load the repository components, that's where I get the above error (CRRTC8500E: Server Error: Can not create sandbox at given location). It happens specifically after I select the repository folders that I want to load and click Finish. It says "Validating Load" with the percentage progress, and I think it craps out at about 16% with that error message. After I click OK, it finishes and pops up with another very similar error. I copied the details below:
--------Error 1:
Exception type:
com.ibm.team.repository.TeamRepositoryException
Exception message:
org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalGetFileInfo([BLorg/eclipse/core/filesystem/IFileInfo;)Z
Status code:
500
Remote exception type:
java.lang.UnsatisfiedLinkError
Request URI:
http://localhost:51539/service/com.ibm.team.filesystem.client.rest.IFilesystemRestClient/LoadCFA?versionablesToLoad={"sandboxPath":"C:%5c%5cSandboxes%5c%5c2016.03"%2c"relativeLoadPath":""%2c"alternativeName":"BuildSupportFiles_comp"%2c"workspace":{" (I cut out the rest of this string)
That's the first one above, then the second one is a bit similar, but a different Request URI:
--------Error 2:
Exception type:
com.ibm.team.repository.TeamRepositoryException
Exception message:
org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalGetFileInfo([BLorg/eclipse/core/filesystem/IFileInfo;)Z
Status code:
500
Remote exception type:
java.lang.UnsatisfiedLinkError
Request URI:
http://localhost:51539/service/com.ibm.team.filesystem.client.rest.IFilesystemRestClient/LoadCFA
Any help would be greatly appreciated.
Thanks!
2 answers
FYI We resolved this. The main issue seemed to be that I was installing the 64-bit version of Installation Manager. When I did that it automatically installed the 64-bit version of the Visual Studio plug-in as well.
After re-imaging my machine I installed everything again (64-bit version) and still ran into the same problem. At that point I unistalled the plug-in as well as the Installation Manager, deleted any lingering folders, and re-installed the 32-bit version of Installation Manager and the 32-bit version of the Visual Studio plug-in. After that I was able to successfully load my components.
I did try the 32-bit version when I originally posted this issue here, but I did not go and check if any files/folders were left over after uninstalling, so maybe that made a difference.
Anyway, I'm fine with the 32-bit version.
Thanks again for the troubleshooting help and advice!
- RTC VS Team
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