CRRTC8500E: Server Error: Can not create sandbox at given location
Hi, I'm trying to setup my Visual Studio Pro 2012 to work with the RTC Client. I'm on Win 7 Enterprise SP1 64bit. RTC 5.0.2. I appear to have the same licenses as my co-workers. Running Visual Studio as an admin. I tried re-installing the client itself first via the Installation Manager, then I re-installed the Installation Manager and the client, and then I tried re-doing it all from a fresh Visual Studio install, but no luck. Does anyone know what's going on? I noticed in the error details the Request URI is showing the path in a strange way, but I don't know if that's just the error message. I can login and setup my workspace, but once I try to load the repository components, that's where I get the above error (CRRTC8500E: Server Error: Can not create sandbox at given location). It happens specifically after I select the repository folders that I want to load and click Finish. It says "Validating Load" with the percentage progress, and I think it craps out at about 16% with that error message. After I click OK, it finishes and pops up with another very similar error. I copied the details below: --------Error 1: Exception type: com.ibm.team.repository.TeamRepositoryException
Exception message: org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalGetFileInfo([BLorg/eclipse/core/filesystem/IFileInfo;)Z
Status code: 500
Remote exception type: java.lang.UnsatisfiedLinkError Request URI: http://localhost:51539/service/com.ibm.team.filesystem.client.rest.IFilesystemRestClient/LoadCFA?versionablesToLoad={"sandboxPath":"C:%5c%5cSandboxes%5c%5c2016.03"%2c"relativeLoadPath":""%2c"alternativeName":"BuildSupportFiles_comp"%2c"workspace":{" (I cut out the rest of this string) That's the first one above, then the second one is a bit similar, but a different Request URI: --------Error 2: Exception type: com.ibm.team.repository.TeamRepositoryException
Exception message:
org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalGetFileInfo([BLorg/eclipse/core/filesystem/IFileInfo;)Z
Status code:
500
Remote exception type:
java.lang.UnsatisfiedLinkError
Request URI:
http://localhost:51539/service/com.ibm.team.filesystem.client.rest.IFilesystemRestClient/LoadCFA
Any help would be greatly appreciated. Thanks! |
2 answers
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FYI We resolved this. The main issue seemed to be that I was installing the 64-bit version of Installation Manager. When I did that it automatically installed the 64-bit version of the Visual Studio plug-in as well. After re-imaging my machine I installed everything again (64-bit version) and still ran into the same problem. At that point I unistalled the plug-in as well as the Installation Manager, deleted any lingering folders, and re-installed the 32-bit version of Installation Manager and the 32-bit version of the Visual Studio plug-in. After that I was able to successfully load my components. I did try the 32-bit version when I originally posted this issue here, but I did not go and check if any files/folders were left over after uninstalling, so maybe that made a difference. Anyway, I'm fine with the 32-bit version. Thanks again for the troubleshooting help and advice! |
We suspect this might be due to a missing native library. Can you install the Visual C++ Redistributable for the VS version you are on and let us know if it solves the problem?
- RTC VS Team Comments Thanks for your reply, Priyadarshini. I gave it a shot - installed Visual C++ Redistributable for VS 2012 Update 4, but still running into that same problem. Can you try creating a new sandbox in a different location on disk?
If loading from CLI works, but VS doesn't, then we need to look at the trace to see what went wrong. Please file a bug against Rational Team Concert with detailed steps to reproduce and attach the trace logs.
https://jazz.net/library/article/601#How_Turn_On_Tracing Here's how you collect the trace logs: https://jazz.net/library/article/601#How_Report_Errors_VSClient Hi Again, Sorry for the delay (been away during the holiday season). I tried via the CLI as you suggested and it also didn't work. Here are the error log contents:
scm load -r https://****.net/ccm1 -u bchro -P **** -d C:\Sandboxes\clisandbox "bartclitest"
!SESSION 2015-12-29 12:40:49.236 -----------------------------------------------
!ENTRY org.eclipse.core.filesystem 1 1 2015-12-29 12:40:50.175
!ENTRY org.eclipse.osgi 2 0 2015-12-29 12:40:50.373
!ENTRY org.eclipse.osgi 2 0 2015-12-29 12:40:50.377
!ENTRY org.eclipse.osgi 4 0 2015-12-29 12:40:50.379
Geoffrey Clemm
commented Dec 29 '15, 1:44 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Note: I'd recommend continuing this via a work item as suggested by Priyadarshini, rather than via the forum. If you post the work item URL to the forum, other interested parties can view progress or subscribe to get notifications.
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