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CRRTC8500E: Server Error: Can not create sandbox at given location


Bart Chrostowski (2112) | asked Dec 22 '15, 3:02 p.m.

Hi,

I'm trying to setup my Visual Studio Pro 2012 to work with the RTC Client.  I'm on Win 7 Enterprise SP1 64bit.

RTC 5.0.2.  I appear to have the same licenses as my co-workers.  Running Visual Studio as an admin.

I tried re-installing the client itself first via the Installation Manager, then I re-installed the Installation Manager and the client, and then I tried re-doing it all from a fresh Visual Studio install, but no luck.  Does anyone know what's going on?  I noticed in the error details the Request URI is showing the path in a strange way, but I don't know if that's just the error message.

I can login and setup my workspace, but once I try to load the repository components, that's where I get the above error (CRRTC8500E: Server Error: Can not create sandbox at given location).  It happens specifically after I select the repository folders that I want to load and click Finish.  It says "Validating Load" with the percentage progress, and I think it craps out at about 16% with that error message.  After I click OK, it finishes and pops up with another very similar error. I copied the details below:

--------Error 1:

Exception type:

com.ibm.team.repository.TeamRepositoryException

Exception message:

org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalGetFileInfo([BLorg/eclipse/core/filesystem/IFileInfo;)Z

Status code:

500

Remote exception type:

java.lang.UnsatisfiedLinkError

Request URI:

http://localhost:51539/service/com.ibm.team.filesystem.client.rest.IFilesystemRestClient/LoadCFA?versionablesToLoad={"sandboxPath":"C:%5c%5cSandboxes%5c%5c2016.03"%2c"relativeLoadPath":""%2c"alternativeName":"BuildSupportFiles_comp"%2c"workspace":{" (I cut out the rest of this string)

That's the first one above, then the second one is a bit similar, but a different Request URI:

--------Error 2:

Exception type:

com.ibm.team.repository.TeamRepositoryException

Exception message:

org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalGetFileInfo([BLorg/eclipse/core/filesystem/IFileInfo;)Z

Status code:

500

Remote exception type:

java.lang.UnsatisfiedLinkError

Request URI:

http://localhost:51539/service/com.ibm.team.filesystem.client.rest.IFilesystemRestClient/LoadCFA

Any help would be greatly appreciated.

Thanks!

2 answers



permanent link
Bart Chrostowski (2112) | answered Jan 06 '16, 1:46 p.m.

FYI We resolved this.  The main issue seemed to be that I was installing the 64-bit version of Installation Manager.  When I did that it automatically installed the 64-bit version of the Visual Studio plug-in as well.

After re-imaging my machine I installed everything again (64-bit version) and still ran into the same problem.  At that point I unistalled the plug-in as well as the Installation Manager, deleted any lingering folders, and re-installed the 32-bit version of Installation Manager and the 32-bit version of the Visual Studio plug-in.  After that I was able to successfully load my components.

I did try the 32-bit version when I originally posted this issue here, but I did not go and check if any files/folders were left over after uninstalling, so maybe that made a difference.

Anyway, I'm fine with the 32-bit version.

Thanks again for the troubleshooting help and advice!


permanent link
Priyadarshini Gorur (3313) | answered Dec 23 '15, 5:00 a.m.
JAZZ DEVELOPER
We suspect this might be due to a missing native library. Can you install the Visual C++ Redistributable for the VS version you are on and let us know if it solves the problem?

- RTC VS Team

Comments
Bart Chrostowski commented Dec 23 '15, 9:58 p.m.

Thanks for your reply, Priyadarshini.  I gave it a shot - installed Visual C++ Redistributable for VS 2012 Update 4, but still running into that same problem.


Priyadarshini Gorur commented Dec 23 '15, 11:34 p.m.
JAZZ DEVELOPER

Can you try creating a new sandbox in a different location on disk?

If that doesn't work, can you try loading using the CLI instead. It will make it easier for us to diagnose the problem if we see the same behavior in CLI. You can find it in the RTC VS install location, typically C:\Program Files\IBM\Rational Team Concert Client for Microsoft Visual Studio IDE\3rd Party\scmtools\eclipse

Run scm.exe load, example:
C:\Program Files\IBM\Rational Team Concert Client for Microsoft Visual Studio IDE\3rd Party\scmtools\eclipse>scm load -
r https://everest:9553/ccm -u priya -P priya -d C:\Users\IBM_ADMIN\My_Sandboxes\
cli_sandbox "Priya's Feature Workspace"
Successfully loaded items into the sandbox.


Priyadarshini Gorur commented Dec 23 '15, 11:36 p.m.
JAZZ DEVELOPER

If loading from CLI works, but VS doesn't, then we need to look at the trace to see what went wrong. Please file a bug against Rational Team Concert with detailed steps to reproduce and attach the trace logs.

Here's how you turn on tracing:

https://jazz.net/library/article/601#How_Turn_On_Tracing

Here's how you collect the trace logs:

https://jazz.net/library/article/601#How_Report_Errors_VSClient


Bart Chrostowski commented Dec 29 '15, 1:18 p.m. | edited Dec 29 '15, 1:41 p.m.

Hi Again,

Sorry for the delay (been away during the holiday season).

I tried via the CLI as you suggested and it also didn't work. Here are the error log contents:

scm load -r https://****.net/ccm1 -u bchro -P **** -d C:\Sandboxes\clisandbox "bartclitest"

!SESSION 2015-12-29 12:40:49.236 -----------------------------------------------
eclipse.buildId=unknown
java.fullversion=JRE 1.6.0 IBM J9 2.4 Windows 7 x86-32 jvmwi3260sr16-20140626_204542 (JIT enabled, AOT enabled)
J9VM - 20140626_204542
JIT  - r9_20130920_46510ifx7
GC   - GA24_Java6_SR16_20140626_1848_B204542
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Framework arguments:  load -r https://****.net/ccm1 -u bchro -P **** -d C:\Sandboxes\clisandbox bartclitest
Command-line arguments:  -os win32 -ws win32 -arch x86 -data @noDefault load -r https://****.net/ccm1 -u bchro -P *** -d C:\Sandboxes\clisandbox bartclitest

!ENTRY org.eclipse.core.filesystem 1 1 2015-12-29 12:40:50.175
!MESSAGE Could not load library: localfile_1_0_0.dll.  This library provides platform-specific optimizations for certain file system operations.  This library is not present on all platforms, so this may not be an error.  The resources plug-in will safely fall back to using java.io.File functionality.
!STACK 0
java.lang.UnsatisfiedLinkError: org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalIsUnicode()Z
 at org.eclipse.core.internal.filesystem.local.LocalFileNatives.<clinit>(LocalFileNatives.java:34)
 at java.lang.J9VMInternals.initializeImpl(Native Method)
 at java.lang.J9VMInternals.initialize(J9VMInternals.java:201)
 at org.eclipse.core.internal.filesystem.local.LocalFileNativesManager.isUsingNatives(LocalFileNativesManager.java:42)
 at org.eclipse.core.internal.filesystem.local.LocalFile.fetchInfo(LocalFile.java:143)
 at com.ibm.team.filesystem.cli.core.util.SubcommandUtil.getResourceType(SubcommandUtil.java:1216)
 at com.ibm.team.filesystem.cli.core.util.SubcommandUtil.findAncestorCFARoot(SubcommandUtil.java:289)
 at com.ibm.team.filesystem.cli.client.internal.subcommands.LoadCmdLauncher.run(LoadCmdLauncher.java:130)
 at com.ibm.team.filesystem.cli.core.AbstractSubcommand.run(AbstractSubcommand.java:51)
 at com.ibm.team.rtc.cli.infrastructure.internal.core.SubcommandLauncher.run(SubcommandLauncher.java:601)
 at com.ibm.team.rtc.cli.infrastructure.internal.core.SubcommandLauncher.doStart(SubcommandLauncher.java:370)
 at com.ibm.team.rtc.cli.infrastructure.internal.core.SubcommandLauncher.run(SubcommandLauncher.java:130)
 at com.ibm.team.rtc.cli.infrastructure.internal.Application.start(Application.java:41)
 at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
 at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
 at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
 at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
 at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
 at java.lang.reflect.Method.invoke(Method.java:611)
 at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:620)
 at org.eclipse.equinox.launcher.Main.basicRun(Main.java:575)
 at org.eclipse.equinox.launcher.Main.run(Main.java:1408)

!ENTRY org.eclipse.osgi 2 0 2015-12-29 12:40:50.373
!MESSAGE One or more bundles are not resolved because the following root constraints are not resolved:
!SUBENTRY 1 org.eclipse.osgi 2 0 2015-12-29 12:40:50.373
!MESSAGE Bundle update@plugins/org.junit_4.8.1.v4_8_1_v20100427-1100/ was not resolved.
!SUBENTRY 2 org.junit 2 0 2015-12-29 12:40:50.373
!MESSAGE Missing required bundle org.hamcrest.core_1.1.0.
!SUBENTRY 1 org.eclipse.osgi 2 0 2015-12-29 12:40:50.373
!MESSAGE Bundle update@plugins/org.eclipse.ui.navigator.resources_3.4.202.M20101124-0800.jar was not resolved.
!SUBENTRY 2 org.eclipse.ui.navigator.resources 2 0 2015-12-29 12:40:50.373
!MESSAGE Missing required bundle org.eclipse.ltk.ui.refactoring_[3.5.0,4.0.0).
!SUBENTRY 2 org.eclipse.ui.navigator.resources 2 0 2015-12-29 12:40:50.373
!MESSAGE Missing required bundle org.eclipse.ltk.core.refactoring_[3.5.0,4.0.0).

!ENTRY org.eclipse.osgi 2 0 2015-12-29 12:40:50.377
!MESSAGE The following is a complete list of bundles which are not resolved, see the prior log entry for the root cause if it exists:
!SUBENTRY 1 org.eclipse.osgi 2 0 2015-12-29 12:40:50.377
!MESSAGE Bundle com.ibm.team.filesystem.client.binaries_3.1.200.v20140930_0238 [37] was not resolved.
!SUBENTRY 1 org.eclipse.osgi 2 0 2015-12-29 12:40:50.377
!MESSAGE Bundle org.eclipse.ui.navigator.resources.nl1_3.4.202.v201102251823 [413] was not resolved.
!SUBENTRY 2 org.eclipse.ui.navigator.resources.nl1 2 0 2015-12-29 12:40:50.377
!MESSAGE Missing host org.eclipse.ui.navigator.resources_[3.4.0,3.5.0).
!SUBENTRY 1 org.eclipse.osgi 2 0 2015-12-29 12:40:50.377
!MESSAGE Bundle org.eclipse.ui.navigator.resources.nl2a_3.4.202.v201104190813 [414] was not resolved.
!SUBENTRY 2 org.eclipse.ui.navigator.resources.nl2a 2 0 2015-12-29 12:40:50.377
!MESSAGE Missing host org.eclipse.ui.navigator.resources_[3.4.0,3.5.0).
!SUBENTRY 1 org.eclipse.osgi 2 0 2015-12-29 12:40:50.377
!MESSAGE Bundle org.eclipse.ui.navigator.resources.nl2_3.4.202.v201102251823 [415] was not resolved.
!SUBENTRY 2 org.eclipse.ui.navigator.resources.nl2 2 0 2015-12-29 12:40:50.377
!MESSAGE Missing host org.eclipse.ui.navigator.resources_[3.4.0,3.5.0).
!SUBENTRY 1 org.eclipse.osgi 2 0 2015-12-29 12:40:50.377
!MESSAGE Bundle org.eclipse.ui.navigator.resources_3.4.202.M20101124-0800 [416] was not resolved.
!SUBENTRY 2 org.eclipse.ui.navigator.resources 2 0 2015-12-29 12:40:50.377
!MESSAGE Missing required bundle org.eclipse.ltk.core.refactoring_[3.5.0,4.0.0).
!SUBENTRY 2 org.eclipse.ui.navigator.resources 2 0 2015-12-29 12:40:50.377
!MESSAGE Missing required bundle org.eclipse.ltk.ui.refactoring_[3.5.0,4.0.0).
!SUBENTRY 1 org.eclipse.osgi 2 0 2015-12-29 12:40:50.377
!MESSAGE Bundle org.junit_4.8.1.v4_8_1_v20100427-1100 [459] was not resolved.
!SUBENTRY 2 org.junit 2 0 2015-12-29 12:40:50.377
!MESSAGE Missing required bundle org.hamcrest.core_1.1.0.

!ENTRY org.eclipse.osgi 4 0 2015-12-29 12:40:50.379
!MESSAGE Application error
!STACK 1
java.lang.RuntimeException: java.lang.UnsatisfiedLinkError: org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalGetFileInfo([BLorg/eclipse/core/filesystem/IFileInfo;)Z
 at com.ibm.team.rtc.cli.infrastructure.internal.core.SubcommandLauncher.run(SubcommandLauncher.java:143)
 at com.ibm.team.rtc.cli.infrastructure.internal.Application.start(Application.java:41)
 at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
 at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
 at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
 at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
 at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
 at java.lang.reflect.Method.invoke(Method.java:611)
 at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:620)
 at org.eclipse.equinox.launcher.Main.basicRun(Main.java:575)
 at org.eclipse.equinox.launcher.Main.run(Main.java:1408)
Caused by: java.lang.UnsatisfiedLinkError: org/eclipse/core/internal/filesystem/local/LocalFileNatives.internalGetFileInfo([BLorg/eclipse/core/filesystem/IFileInfo;)Z
 at org.eclipse.core.internal.filesystem.local.LocalFileNatives.fetchFileInfo(LocalFileNatives.java:114)
 at org.eclipse.core.internal.filesystem.local.LocalFileNativesManager.fetchFileInfo(LocalFileNativesManager.java:32)
 at org.eclipse.core.internal.filesystem.local.LocalFile.fetchInfo(LocalFile.java:144)
 at com.ibm.team.filesystem.cli.core.util.SubcommandUtil.getResourceType(SubcommandUtil.java:1216)
 at com.ibm.team.filesystem.cli.core.util.SubcommandUtil.findAncestorCFARoot(SubcommandUtil.java:289)
 at com.ibm.team.filesystem.cli.client.internal.subcommands.LoadCmdLauncher.run(LoadCmdLauncher.java:130)
 at com.ibm.team.filesystem.cli.core.AbstractSubcommand.run(AbstractSubcommand.java:51)
 at com.ibm.team.rtc.cli.infrastructure.internal.core.SubcommandLauncher.run(SubcommandLauncher.java:601)
 at com.ibm.team.rtc.cli.infrastructure.internal.core.SubcommandLauncher.doStart(SubcommandLauncher.java:370)
 at com.ibm.team.rtc.cli.infrastructure.internal.core.SubcommandLauncher.run(SubcommandLauncher.java:130)
 ... 13 more


Geoffrey Clemm commented Dec 29 '15, 1:44 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Note: I'd recommend continuing this via a work item as suggested by Priyadarshini, rather than via the forum.   If you post the work item URL to the forum, other interested parties can view progress or subscribe to get notifications.


Bart Chrostowski commented Jan 03 '16, 8:38 p.m. | edited Jan 03 '16, 11:48 p.m.
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