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question asked: Nov 02 '15, 7:37 a.m.
question was seen: 1,794 times
last updated: Nov 02 '15, 8:22 a.m.

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How to resolve below issue ?

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Rahi J (29●3●31) | asked Nov 02 '15, 7:37 a.m.
 The com.ibm.team.install.jfs.app.jts package specified in the C:\RTC50Dev\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.product-clm package specified in the C:\RTC50Dev\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rtc package specified in the C:\RTC50Dev\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rdm package specified in the C:\RTC50Dev\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rqm package specified in the C:\RTC50Dev\im\win32.win32.x86\install-server.xml file cannot be found.

How to resolve this problem ?

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Ralph Schoon (62.0k●3●36●43) | answered Nov 02 '15, 7:59 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Nov 02 '15, 8:10 a.m.
  1. Use the plain zip version of the RTC server to reduce the download size.
  2. Use a download manager as suggested on the download site to download the install packages.
Comments
Rahi J commented Nov 02 '15, 8:10 a.m.

 Hello Ralph,


This problem I am facing when installing through web installer.

And I already download the zip file.

Ralph Schoon commented Nov 02 '15, 8:13 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
  1. Use a download manager as suggested on the download site to download the install package - your download most likely is broken or your zip tool does not work
  2. There is a special plain zip version of RTC and JTS, use them. This is also described in the workshop a alternative install

1
Ralph Schoon commented Nov 02 '15, 8:22 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I have never seen the web installer fail, but it can like any other if the download is broken somehow i.e. due to a bad connection or download ratio or a broken cache on the way, I suppose.

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