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How to send a defect externally?


Henrik Sloth (48413) | asked Oct 23 '15, 5:27 a.m.
edited Oct 23 '15, 8:43 a.m. by Mehul Patel (9545)
Can I send a defect as a mail to someone external? Defects discovered in test runs in RQM are created in RTC, but sometimes I need to send these to an external vendor. Does RTC support that feature?

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Donald Nong (14.4k314) | answered Oct 25 '15, 10:27 p.m.
You should be clear in what form the defect should be sent "externally". I suppose the external vendors do not have access to your RTC system, so links don't work. I think you can export the defect(s) into a file and send the file, and there are two options.
1. For a single defect, you can use the "Print" function to generate a single-page view of the defect, and save this page as a file.
2. For one or more defects, you can run a query with all the necessary fields included and export the query result into a CSV file.

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