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question asked: Oct 13 '15, 6:00 p.m.
question was seen: 2,117 times
last updated: Oct 14 '15, 7:46 a.m.

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How to resolve Error Message when Installing RSA - Design Manager into an Existing CLM Environment

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Stephen Birge (3●2●3) | asked Oct 13 '15, 6:00 p.m.
I am receiving the following error message when installing RSA Design Manager into my existing CLM environment. Is there a install document I should folow in this scenario?
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Donald Nong commented Oct 13 '15, 6:40 p.m.

What is the error message?

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Stephen Birge (3●2●3) | answered Oct 14 '15, 7:46 a.m.
Sorry, for got to include the error message...
We are installing a new instance of RSA-DM into an existing CLM environment. The RSA-DM sesrver will be a different server than the existing JTS server, but we still want RSA-DM to use the existing JTS server. When we attempt to install we get this error message. The configured database lock ID does not match the lock ID in the database. IDCRJAZ1770E

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