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JRS V5.0.2 with ifix007 not listing out of the box reports

Tojan John (1171457) | asked Sep 29 '15, 9:47 a.m.
We have RTC 5.0.2 with ifix007 on test and production environment. Recently we installed JRS on test machine and everything works fine. We installed same JRS on production environment. But "out of the box" reports" are not showing up. What could be the reason or how to deploy the OOB reports?

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Francesco Chiossi (5.7k1819) | answered Sep 29 '15, 9:58 a.m.
Hello John,

to import the OOTB reports you can go to the Admin section and select "Import ready-to-use reports".

Best Regards,

Francesco Chiossi
Tojan John selected this answer as the correct answer

Darren Coffin commented Sep 29 '15, 10:01 a.m. | edited Sep 29 '15, 10:05 a.m.

Hi Tojan,

Try going to the Admin link in the top right of the JRS page, then click on "Import ready-to-use reports" and see if that fixes it. 

Tojan John commented Sep 30 '15, 12:58 a.m.


Where can I get the zip file to be imported?

Francesco Chiossi commented Sep 30 '15, 4:36 a.m.

Hello John,

if you click on the top label "Import ready-to-use reports" it should not ask for a zip (like the hyperlink below) and get automatically the OOTB reports.

Best Regards,

Francesco Chiossi

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